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online game

By tigers7612 ·
i have a customer who just bought a new computerand i have used a router to network their other computer together. the problem i am having is they can't seem to play their online games on this new computer but they can on the old one. everything is the same using the same kind of java and win xp and sp2. any help here would be helpful.

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by BFilmFan In reply to online game

Is the Windows firewall active?

Is the machine getting an IP address?

Is the game installed on the machine?

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by tigers7612 In reply to online game

i have diabled the windows firewall and everything else but it still didn't work. it is connected through a router not sure if it has an ipaddress. and no it is not downloaded on the computer it is from pogo online games. like i said some games from there work but some do not.

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by Jaqui In reply to online game

if they can get online then they have an ip number.

are all security settings the same between both systems?
if one allows activex and one doesn't, silly things like that.

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by dustyD In reply to online game

Why don't you try online support for the 'online game'? Some require specific ports to be open.
If you put both computers behind the router, did you use a DMZ feature to expose one to the internet?

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by dustyD In reply to

If the one that is able to game is exposed to the outside, then you will probably have to find out what ports the game requires, and configure the router to forward those port requests to the second PC's IP address. Most likely you will end up having to assign static IP's if you haven't already.

Another option would be to disable the routers firewall functions. Be sure to at least use a software firewall.

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by tigers7612 In reply to

Poster rated this answer.

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by tigers7612 In reply to online game

all ssecurity settings the same as the older machine and one has been exposed. I have tried online support with no success. they are using microsoft VM java applet.

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by tigers7612 In reply to online game

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