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Open Letter to a CIO

By JenAtPCHelps ·
Dear Mr. CIO:

I understand we're in a recession, and the pressure for you to prune your budget is great, but how on Earth do you expect to get the same quality IT outsourcing for less money? I didn't major in business, but I do know that in a capitalist society, nothing is free. Didn't they teach you that in economics 101?

Here's the thing: Trying to save a dollar here and a Euro there during a recession is shortsighted, sir. You need to think long-term. To try to envision the copious ROI that will come your way. I think it was my grandma who said "You reap what you sow" - although someone may have said it before her.

If you put on your MBA cap, you will see that skimping on your IT support will cost you in the end. Your employees will call for help only when their monitors are on fire, or when they forget their password for the fifth time in a month. That's hardly big-picture thinking.

They will not call when they need help with an Excel pivot table; maybe they'll fudge it, and perhaps get a figure incorrect, throwing off the numbers for the project they are working on. That could cost you dearly, Mr. CIO. But I suppose what you don't know won't hurt you, or, what you can't see doesn't exist. My grandma didn't tell me that. That may have been Dr. Phil.

So anyway, when it comes time for another whopping project, maybe an Access database to be used by an entire department, the pivot table employee will wing it again, and he might bring in the help of a colleague, who knows a wee bit more about Access. The two of them will tinker around with their pet database, and maybe they will get it 98 percent correct. Close enough, right? No, sir. That 2 percent will come back to haunt you.

If you didn't skimp on IT services, your employees could have called a database expert for help. Although on the surface it may seem more expensive (if you don't see the demand, does that mean it's not there?), it's actually saving you boatloads of grief, and money, over time.

What's more, that expert will not only fix a misbehaving database, he will also show your employees how to approach database design the proper way. His company will then furnish you with a report that details call complexity for all employees, which can help you identify future training needs. That's awful nice of him and his employer.

You have the right to try to squeeze the same services out of a provider for less money. That's why they made you CIO. But don't say I didn't tell you so when you are staring at the numbers, waiting in vain for ROI to show up.

Jen Darr,

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Do you ever post anything not copied from your blog, hypocrit?

by CharlieSpencer In reply to Open Letter to a CIO

PCHelps is a company that provides third-party software assistance on applications. In short, the company you work for makes money by getting IT departments to outsource some of its help desk work to you. Isn't your rant a bit hypocritical? Well, more than a bit. Your post is nothing more than a thinly veiled ad for your company.

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Perhaps you meant "self-serving"?

by JenAtPCHelps In reply to Do you ever post anything ...

Palmetto: I haven't posted anything just yet that hasn't already run on my company's site, but it's not out of the question for the future. And I've never pretended to be something I am not -- that's why I include the company information at the end of the post.

Thing is, my company's business goals include raising service levels. And rather than being a thinly veiled ad, I consider the post a plea to CIOs to rethink their ideas about the value of software support.

If they're not committed to teaching their employees how to use the pricey software they've purchased, they're better off cutting costs by giving each worker an abacus.

One of my company's other goals is to sharpen corporate business skills like spelling and context. For example, by right-clicking in Word 2007, you would have learned that hypocrite is spelled with an "e" at the end.

Best regards,
Jen Darr

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by CharlieSpencer In reply to Perhaps you meant "self-s ...

Firefox has a built-in spell checker. For some reason it doesn't work on the 'Title' line of a TR post.

You're advertising. If you want to advertise here, you should pay for it like any other advertiser here. If you're trying to raise service levels and sharpen skills, apply to TR to get paid as a blogger / content provider to this site.

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Response from a CIO

by NotSoChiGuy In reply to Open Letter to a CIO

"Darcy, DARCY, get in here now!"

"Yes Mr. CIO"

"If I've told you once, I've told you 100 times, the only mail that makes it to my desk is CIO Quarterly, my portfolio statements and Rack'n'Back. Got it?"

"Yes, sir, Mr. CIO sir."

"Now go fetch me a fat free mochachino, easy on the froth."

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Response from a database professional

by Tony Hopkinson In reply to Open Letter to a CIO

I don't do access...

More seriously the CIO is merely doing what the guy who beat him at golf again, 'advised' him. That being how to enhance his opportunities to suck up by losing more games.

Send your letter to the Chief f***ing Organ grinder not his painfully castrated monkey.

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