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Opening jpegs in Internet Explorer

By EdLockett ·
I have a client running win98se with ie6SP1. If she attempts to open a jpg from her local machine, ie opens and displays a square with a red x in it. Clicking on 'show picture' has no effect. There are no other actions associated with the file type.
I found a KB article about elevation of permissions in the local machine zone, but I don't think this related to this specific case, and in any event the fix described did not work.
During ordinary web browsing jpg files in web pages are displayed without a problem. Any suggestions?

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by ReWrite In reply to Opening jpegs in Internet ...

If this just started happening then did the user install any type of graphics program recently? It sounds like ie is not associated with jpg/jpeg files. You can either try and reassociate those formats with ie or use a graphics package developed for viewing them. Irfranview is apretty decent free one but there are many others.

Cheers.

RW

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by razz2 In reply to Opening jpegs in Internet ...

Follow these questions as a check list and see if it helps:

If you right-click and choose 'Show Image" does it work or not?

Have you emptied your cache?

Have you reset file associations?

Do you have the latest Java VM?

Do you have and firewall (software)?

Are you running any SBC Yahoo software?

Any Spam blocking software?

Are you using Kaza Lite( It may have messed with a host file?

This forum has A TON of possible fixes (The third from the end post is interesting):

http://www.tek-tips.com/viewthread.cfm?qid=602478&page=8

This is based on web pages but the code page issue may be a problem for:

http://support.microsoft.com/default.aspx?scid=kb%3Ben-us%3B283807

And of course you could use Firefox.

Good luck,

razz

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by pierrejamme In reply to Opening jpegs in Internet ...

You did apply the jpeg patch to all you IE6 users right? (KB833989) this says it's for everything bt 98, but why take a chance.

and Office 2003 (KB838905)

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by EdLockett In reply to Opening jpegs in Internet ...

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