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Organizing an IT Department

By TechConslt ·
What is the best resourse for infomation on organizing an IT department relative to things to consider and techniques to implement them. Business Planning & mission statements, communicating with staff and User and IT management, day to day management, User/IT Staff/ IT Mgt accountablilites, keeping Upper mgt aware of staff contributions (especially those that aren't obvious, processes, workflow, planning budgeting, cross training, etc.

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Organizing an IT Department

by Oldefar In reply to Organizing an IT Departme ...

What a challange!

The best resource is experience. I suggest you find a similar business that already has an IT department and see if their IT head will share experience with you. Your local Chamber of Commerce or business associations are a source for this.

The next approach is to contract that experience by hiring a qualified consultant. Your local ICCA branch might be a good source. This being National Mentor month in the US, you might find someone to mentor you, or you might consider putting an advisor on retainer to assist.

The definition of an IT department is so broad that specific answers won't fit in this format. ISO 9000 is a good guideline for generic process and procedure and can address accountabilities, workflow, and communication requirements. Communication skills are the same for IT as for any other department. Business Planning and Mission Statements reflect the entire company culture and where IT fits within.

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Organizing an IT Department

by TechConslt In reply to Organizing an IT Departme ...

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Organizing an IT Department

by TechConslt In reply to Organizing an IT Departme ...

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