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OS Restart when accessing modem

By tevans2000 ·
I have a HP Pavilion 500 running XP Home that restarts the OS whenever I try to access the modem (query the modem). I'm stumped and need help.There....I said it...I need help! :>

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by queen1 In reply to OS Restart when accessing ...

Had same problem with a dell I was working on turned out to be one dead pin on power supply. Machine ran fine except for dialing out. Order a pws tester for like 10.00

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by dmiles In reply to OS Restart when accessing ...

Windows XP will reboot when there is a hardware problem,check for updated drivers.

Cenck the Device Manager to see if their is a exclamation mark beside the modem if not it may be an IRQ problem,to which you will want to try modem in another slot.

The last option will be to try another modem if possible.

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