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Out of IT Support for 3 years need help!!

By marson84 ·
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I was an IT support. Tech, but left due to travelling but since I have been home I have found it increasingly difficult to get any sort of IT position due to technology always moving and now im at a stand stilll.. I can hardly remember anything so im constantly failing when asked technical questions at interview stage!!

Is there any1 one in here who can advise me on what materialI should be reading to get to grips with it all again? If so where to find the information on the net.. What exams I should sit?

Any help would be very good

Thanks
Kev

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Books

by jfuller05 In reply to Out of IT Support for 3 y ...

Perusing TechRepublic is an excellent place to start, following the blogs each day will give you a "refresher." I would suggest, from my own experience, reading Mike Myers' CompTIA books: A+ and Net+ and performing the steps and examples in the books on your PC.

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tanks for respond

by marson84 In reply to Out of IT Support for 3 y ...

Thanks for the reply, do you have anywhere I can download the books? I have just downloaded (MCTS Windows 7 Configuring 70-680 Study Guide) book trying to get that to sink in without doing any practical is like nailing water to the wall!

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Not sure about downloading

by jfuller05 In reply to tanks for respond

Myers A+ http://www.amazon.com/CompTIA-Certification-Seventh-220-701-220-702/dp/0071701338/ref=sr_1_1?ie=UTF8&qid=1323360300&sr=8-1

Myers Net+ http://www.amazon.com/CompTIA-Network-All-Guide-Fourth/dp/0071614877/ref=pd_bxgy_b_img_c

Myers' site is here: http://www.totalsem.com/index.php

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Christmas is coming

by robo_dev In reply to tanks for respond

You need some old PCs, maybe a Cisco router or switch. Build some machines into a working configuration, setup the network and hardware. That should teach you a lot. Volunteer...there are millions of retirees who use PCs and need help and non-profits too. You might not know everything at first, but it's hard to get fired for incompetence if you're a volunteer. :)

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Try retail support

by NickNielsen In reply to Out of IT Support for 3 y ...

Grocery or department stores. They may not have in-house support, but can usually tell you who they get their support from.

Skills on current equipment are not as important in retail. The margins, (grocery in particular) are so thin they don't change their equipment until they have to. I currently work on cash registers running Pentium II, Pentium III and Celeron processors; I'm just now starting to see Pentium IVs in my stores. The PCs are more current than that, but not by much. If you know printer maintenance, that will be a big plus.

Hope this helps. Good luck.

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