Out of Office - Automatic replies

By fnanfne ·
Tags: Windows
Hi all,

The automatic replies sent by one user is not working as intended.

Senders will get multiple OoO replies when they should only receive ONE even if said sender is a member of many distribution lists. I've tried switching this off/on when managing the user from ECP but this didn't work at all. When turned off, no OoO reply is sent. When I turned it back on, the same unwanted behaviour persists. I can only guess that the user created some rule but from ECP, I cannot substantiate this guess.

Another peculiar thing I noticed is that when I attempt to send an email to this user, I don't see any MailTip in my Outlook Client at all and the user's status is that he/she is "Away (5 hours)" This should read "Out of Office (5 hours)"

I was also flabbergasted as to why there are little to no resources on this issue anywhere online so I was hoping someone here can shed some light, please help!


Exchange server 2010 on Server 2008 R2 Enterprise
Outlook 2013 on Windows 7, 64bit

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by fnanfne In reply to Out of Office - Automatic ...

Damn, it's a really slow day here innit?! Still NO replies/any help?!

Anyway, I've resolved this issue...

The user enabled an automatic reply rule (this rule was not present/visible in EPC) in addition to enabling Out of Office through the Assistant. There is a "Rule" button at the bottom left of the "Automatic Replies -" window.

The user went in here, clicked on "Add Rule", then clicked the checkbox called "Reply with" and then he/she chose and created a template.

In addition, he/she also populated the "Automatic Replies -" window with his/her OoO reply. This created two emails in every case. The rule/template kept on sending OoO emails and I think this is a poor show. The OoO Assistant intelligently knows to only send one such auto-reply.

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