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Outage/Change Management

By dogknees ·
I work for a SME with around 1,000 employees and we're looking for a change and outage management solution.

I've done some research and there seems to be very little out there that specifically covers our needs.

We're after a system that allows us to log planned outages with the details of changes being made and the recovery process if it fails, notify the relevant staff that systems won't be available, and report on the outcomes. We are distributed across the country, so something that can be used from anywhere is needed.

It should allow an authorization process to be set up so certain people have to sign off on an outage before it is allowed to take place. Different types of outage will have different people who are responsible.

Ideally, it would also provide an overview of which systems are going to be down over the next day/week/month for management and historical reporting for KPIs.

Does anyone have any suggestions or recommendations?

Thanks

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All Answers

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Serena TeamTrack

by robo_dev In reply to Outage/Change Management
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Not Sure

by dogknees In reply to Serena TeamTrack

This product appears to be targetted toward developers and development projects. Is that right?

What I'm after is something for the systems and network people to log all changes they make and outages of systems.

Would this suit?

Thanks

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Check Nimsoft

by ozric_vita In reply to Not Sure

http://www.nimsoft.com/solutions/index.php
If you think this is the right tool contact them for a WebEx demo.

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