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Outlook 2000

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by ageranger10

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I have a user who's email doesn't show up in the Sent Items folder after she sends it. I've tested it myself, sending myself a test message. I receive the mail and can reply back but it doesn't display in the Sent Items folder. It just stopped working for anything sent after Aug 1. I've checked the virus definition dates and it's getting the latest ones from the server (8/1/2003 rev21).

Any ideas?

4 replies

by anthonyz

Simple idea, did you check the properties? Tools - Options - E-mail Options, there is an option or check box to save a copy of messages in sent items... if that is not the problem I would check the options/settings and/or check to see if there are any rules that may be removing the messages... hope that helps... good luck

by ageranger10

Poster rated this answer.
Thanks, I didn't remembere that setting being there. Her's was checked and no rules in use. See my additional comments, the problem resolved itself (PFM!)

by ageranger10

At the time I was checking this out, I didn't put the fact that I had updated my PDC's time (it was 3 days off, the time sync program had locked up) with the email problem. I think this messed up the mail server when it synced clock time with the PDC. After restarting the mail server, the user's email showed up in the Sent Items that afternoon. Probably after Exchange did some database consistancy checking.

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