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Outlook 2000

By swat3commander ·
I am encountering this issue with Outlook 2000 running on Win98SE. Everytime, my customer wants to close a read mail. It prompts that "an illegal operation has performed" and it will shutdown the entire Outlook. I have attempted to reconfigure a newprofile name following the instructions under MS KB 320856 but unsuccessful. Uninstall and re-install the Outlook2000 also does not work. If you click on "Details" it stated Outlook caused an invalid page fault in module Outllib.dll at <memory address>.
Will appreciate any form of help

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Outlook 2000

by sgt_shultz In reply to Outlook 2000

i searched for outllib.dll in the mskb and found a lot of stuff about this in article 196633
the following is an excerpt. i can't paste the entire article here for you as it is too long.
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This article discusses how to troubleshoot Invalid Page Faults (IPF) in Outllib.dll. The methods described below start with the easiest and most likely fixes, and progress to the more difficult fixes.

The troubleshooting methods listed and described below are:
Ensure Microsoft Outlook Express is installed and functioning correctly
Rename the Outcmd.dat File
Disable Extensions
Start in Safe Mode
Run the Inbox Repair Tool on your Personal Folder.
Create a New Profile and Personal Folders File
Reinstall Outlook
Check your version of WinFax Pro
Do not use Microsoft Word 97 as your e-mail editor

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Outlook 2000

by swat3commander In reply to Outlook 2000
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Outlook 2000

by swat3commander In reply to Outlook 2000

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