This particular user is running Office 2000 on a Windows 2000 PC, and is on Exchange 5.5
All users are set to auto send/receive all their email from the server. This particular user has to hit ‘send/receive’, as auto send/receive seemingly does not work.
I have run Ad-Aware, Spybot, Microsoft Anti-Spyware, and Hijack This, and removed quite a few gremlins in the process. I also updated her to the latest Office 2000 Service Packs, ran the Outlook repair tool, and finally completely uninstalled Office and then re-installed it (and re-installed the service packs after doing this). After all this, the user is still having the same problem…