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Outlook 2000 deletes fwd'd msgs fm Inbox

By twlavely ·
I have a group of computers, Dell Optiplex GX110's (PIII-677, 128M RAM). Office 2000 with SR-1 have been installed. In Outlook, on only one of the computers, when a message is forwarded, it is deleted from the Inbox, but it does save it in the SentItems box. Office 2K has been completely uninstalled and reinstalled. No change. Have been thru the options, but see nothing pertaining to this. Any ideas? Suggestions?
Thanks Terry

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Outlook 2000 deletes fwd'd msgs fm Inbox

by dmiles In reply to Outlook 2000 deletes fwd' ...

Could not find any info pertaining to mail messages being deleted from the inbox.
1)Check the www.microsoft.com/outlook2000/tech/email
2)Check the View menu,to see if the customize form is enabled

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Outlook 2000 deletes fwd'd msgs fm Inbox

by twlavely In reply to Outlook 2000 deletes fwd' ...
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Outlook 2000 deletes fwd'd msgs fm Inbox

by mphoffar In reply to Outlook 2000 deletes fwd' ...

Not sure why they are deleteing. One thing I have seen before though has been the current view being set to something other then messages or messages with autopreview, like untead messages.

Basically, when message is opened, outlook sees it as being read, and if the view is set for unread messages, it's not going to show it.

Good luck to you

Mark

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Outlook 2000 deletes fwd'd msgs fm Inbox

by twlavely In reply to Outlook 2000 deletes fwd' ...

Thanks for the info, but that didn't fix it.

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Outlook 2000 deletes fwd'd msgs fm Inbox

by wpatrey In reply to Outlook 2000 deletes fwd' ...

Two things to check:
Goto Tools/Options/Preferences Tab/Email Options/Advanced Email Options and make sure the save forwarded messages in checked.
Check if any rules exist for this particular user. Even if you reinstall Outlook the user rules will still load.

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Outlook 2000 deletes fwd'd msgs fm Inbox

by twlavely In reply to Outlook 2000 deletes fwd' ...

It was checked and they have no rules.

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Outlook 2000 deletes fwd'd msgs fm Inbox

by pkuzniasz In reply to Outlook 2000 deletes fwd' ...

I believe this to a rules option.
Go to - Tools - Rules Wizard and see what is setup for that particular machine.

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Outlook 2000 deletes fwd'd msgs fm Inbox

by twlavely In reply to Outlook 2000 deletes fwd' ...

There are no Rules, Thanks anyway.

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