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Outlook 2000 won't open

By pchlp ·
Outlook will not open

I have a Win98 se box with Office 2000 installed.
The client comes in the morning clicks on the Outlook Icon and the box indicating that it is opening come up and hangs there.
I did a repair, I uninstalled Outlook and reinstalled Outlook twice.
I renamed the pst file.
Does anyone have any ideas on this one.
Thanks in advance

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by sgt_shultz In reply to Outlook 2000 won't open

maybe a damaged Outlook profile? you are not giving enuf info:
is this pc on a network? is Outlook configured as Exchange client?
what sp is office?
did it ever work?
have you tried another user profile.
without more info i can't tell if investing my time in your problem will pay off for us.
have you looked yourself at support.microsoft.com in the knowledge base under Office 2000, Outlook start hang
?

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by sgt_shultz In reply to

final thought: did you do inbox repair? or office repair? you may have damaged pst file. if new profile works, this is problem. it may be fixable with inbox repair tool...see office 2k cd

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by pchlp In reply to Outlook 2000 won't open

The PC is on a Peer to Peer network
yes, did work
it has no sp on it.
no it is not a exchange client
Actually I did not find anything at the Microsoft site but typed in "Outlook hangs on Startup" in Google and found this answer that works.
Outlook 2000 Hangs at Splash Screen
Added 2/18/04

If Outlook hangs up at the logo splash screen,
try starting it with the /safe switch (Start / Run / Outlook.exe /safe)

If this works some files may be corrupted and can simply be deleted or renamed.
Use the Windows Explorer to search for and then either rename or delete the following files:

Views.dat
Outcmd.dat
Extend.dat
Frmcache.dat

Note: Not all files may be present on the computer

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