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Outlook 2003 emails get unfiled

By phillipgloverltd ·
I'm running Exchange 2007, client machine has Outlook 2003. I have a user that files messages dated Dec 3 to Dec 6 in to folders and marks them as 'read', but a few days later, the messages reappear in the inbox as 'unread' as if he never filed them away. This happened 3 times. I don't know what or how or where to start troubleshooting this.

any ideas?

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Been there!

by Toolman5774 In reply to Outlook 2003 emails get u ...

I have seen this before, and to the best of my recollection, it was an OST problem. Try disabling cached exchange mode, deleting the OST, then recreating it to test. I would certainly ensure you have both a server end and user end (PST) backup of the mailbox first!

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