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Outlook 2003 Issue

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11 replies

by kfrost

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I have a user using Outlook 2003. Whenever email is received by this user it's showing an hour behind. When the user sends mail it shows the correct time. I'm in the process of downloading the most current updates but I was wondering if I can get some feed back on this issue. The system time is correct as well as the time zone. The OS is Windows 2000.

11 replies

by eddie, gh

I believe you have checked out the system time, and time zones of both your PC and that of your User.

There is also a button item on the time zone menu that sets "daylight savings time" which applies to some time zones like GMT. Make sure this button is unchecked if you are not in the daylight saving zone.

It may have an effect on the time given to the email, particularly if the PC synchronises with an internet clock.

by kfrost

It seems like the user automatically changed the time for day light saving time while the "daylight savings time" was checked. But I still can't get the email to display the correct received time. If the item was sent at 130PM Est it will say in the users email box received at 12:30PM EST.

by bnemec

Is your mail server in a different time zone than that of the origination of the message? There could be something on the server that is overriding the time zone on the email.

by kfrost

We are using POP3 email that is hosted by my ISP. All the other computers are not having an issue. It's just this one computer that receives email and it's an hour behind.

by bnemec

you might have already seen this but if not: "Troubleshoot time zones"
http://office.microsoft.com/en-us/outlook/HP010223091033.aspx?CTT=42

Also, check the settings in the Calendar Time Zone properties dialog box using these steps:

1. On the tools menu, click Options.
2. Find the button labeled Calendar Options...
3. In the calendar options property sheet, find a button labeled Time Zones...
4. Check to see if the user has a second time zone set up and also whether or not they have the check box labeled "Adjust for daylight savings time" checked.

by kfrost

Could the fact that I'm using Windows 2000 OS be causing this? I tried creating a new mail profile and pointing it towards the same Outlook.pst, but that didn't fix the issue at hand.

by thumbsup2

There was a patch for Windows 2000 specifically which needed to be downloaded and installed, then used. It's called TZEDIT. What it does is edit the time zone file itself for Windows 2000 and creates new time zones to remove those countries which DO switch to DST early and separate them from those which change later on. If you have not installed that program and used it, even though you THINK you have the correct time zone selected, you do not. Without the correct time zone selected, it doesn't think that it's time yet to switch to DST (old dates).

by kfrost

That patch did the trick. Thank you very much.
-Kevin

by bnemec

I learned something new today. i haven't had much experience with Win2K. More experience with Win2K3. So thanks ThumbsUp2!

by kfrost

I checked those settings and the user is set up for 1 time zone (EST) and they have Adjust for daylight savings time checked. I checked the system clock in the BIOS and thats correct. Any other suggestions?

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