I am working on a clients Laptop that is experiencing Outlook lock up issues.
The lock up happens just after opening Outlook and when an email is attempted to be opened, or anything done within the email folders or lists. I am able to navigate through different menus without problems, such as file, tools, etc. as long as it does not change anything with emails. Once a change or access is attempted it just stops.
Another peculiar point, is that it will not display “Not Responding” in the title bar or in Task Manager. The event viewer just shows an “Application Hang” event ID 1002 and 1001.
The most recent change was they had Verizon FIOS installed and a bunch of the Verizon software was installed.
OS – XPSP2
RAM – 1.25 GB
8 GB Free Disk Space
IE 7
Things I have done so far:
-Increased page file size
-Defrag
-Virus Scan/Adware.
-Removed any unecessary startup programs
-Performed a Detect and Repair on Office 2003
-Performed a repair of Outlook
-Researched the newest MS KB articles installed dont conflict
-Disabled Norton Antivirus and Restore Point
-googled
At this point I am not sure where to go next. I will continue to look into 3rd party software conflicts. I would appreciate additional suggestions.
Thanks! Abe
