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Outlook 2003 Opens blank pages

By jpadilla ·
I have a user using Outlook 2003 and at random, he gets blank pages in the body of the email. The message is present when using a web browser, but no matter what computer the user logs into, he gets the same thing.

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Safe mode

by Vick617 In reply to Outlook 2003 Opens blank ...

have your user run outlook in safe mode by:
1. start
2.run
3. type outlook.exe /safe
this should get his messages than you can try to troubleshoot it that way. please let me know if this worked. thanks

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Blank Outlook Pages

by jpadilla In reply to Safe mode

The problem is that these messages are archived using Symantec Enterprise Vault. When I go into safe mode using outlook 2003, it disables the archiving program and I am unable to retrieve the messages.

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