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outlook 2003 refreshes every few seconds

By whitecat ·
Yesterday one of my clients complained that his Inbox seemed to be flickering. When I looked at it it seemed that it was refreshing evry 10 seconds or so. This morning another client on the same network said that she was having the same problem and then 30 IE windows poped up and as she closed all of them, the last 18 or so just closed. I am suspecting a virus but my anti virus and firewall are up to date and have not detected any threat and I have not been able to find anything on the web to help me identify this as a specific virus so that I download a removal tool. Any help would be apreciated.

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by adembo In reply to outlook 2003 refreshes ev ...

Sounds like spyware, not a virus. How much of an IT guru are you? You can always run adaware or even the windows version of anti-spyware, but if you want to get a real good look, use Hijack This. You have to know what you are looking for with that. It provides a great deal of info.

For starters, download some anti-spyware software and Im sure you will be surprised on how much crap it finds.

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by whitecat In reply to outlook 2003 refreshes ev ...

Have already updated and ran the MSAS, Hijackthis, and a few other spyware programs. Its part of my regular maitenance so I didn't metion them.

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by HAL 9000 Moderator In reply to outlook 2003 refreshes ev ...

Yes it very much sounds like spy ware I would start off by using MS anti spy ware tool which actually works very well it's available at

http://www.microsoft.com/downloads/search.aspx?displaylang=en

Then you can use Spy Bot Search & Destroy but make sure that you do not delete the MS anti spy ware link when you run it. It's available from

http://www.safer-networking.org/en/download/index.html

Or Ad aware which is available from

http://www.download.com/3000-2144-10045910.html?part=69274&subj=dlpage&tag=button

After you install these you'll need to run an update to make sure that they have the latest Spy Ware definitions installed and they should remove most of the offending infections although you may need to run in Safe Mode to get rid of the really nasty ones. If that is the case I would try the MS beta one in Safe Mode first as it works really well and was brought by MS to fill a gap in their product range it will be included as a production version when Vista is released so do not worry about the Beta claim as it only has this until the next version of Windows is released.

Col

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by ctrservices In reply to outlook 2003 refreshes ev ...

Be sure to scan with Spybot at startup. While in regular (or Safe) mode, click Mode--select Advanced mode--Settings--Settings--under System Start tick "Automatically run programs at next system startup". Reboot.

Another possibility is a rootkit. RootkitRevealer is a good product and can be found here http://www.sysinternals.com/Utilities/RootkitRevealer.html

Lastly, since you have more than one machine with the above problem, be certain to check servers for spyware and rootkits.

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by whitecat In reply to outlook 2003 refreshes ev ...

Thanks for all of the input. I apreciate the input but it looks like what it all came down to was the user failed to inform me that he had just replaced the batteries in his wireless mouse.

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