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Outlook 2003 starts, then immediately ends

By JohnGreer ·
When I start Outlook, it opens my default inbox, I can see yesterday's mail, I see the plug-in's loading at the top, and then Outlook just disappears.

Something happened last night, I think it was lightening... My external USB HDD was non-responsive (it had to be powered-off and back on), and all of my Outlook PSTs were bent (all needed the SCANPST utility to fix). But still, the same symptom.

I tried REPAIR from the CD. Same thing.
I tried UNINSTALL and reINSTALL from the CD. Same thing.

Are the plugin's stored in a file somewhere that I can delete?

EDIT: I scanned the registry for addins and found this: [HKEY_CURRENT_USER\Software\Microsoft\Office\Outlook\Addins]
It had 3 addins under it, so I deleted them, no change. Rebooted, same thing.

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All Answers

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The Add-ins are stored here

by ctrservices In reply to Outlook 2003 starts, then ...

Tools?Options?Other tab?Advanced Options button?Add-in Manager/COM Add-ins

Although I would encourage you to use your Local Disk--Tools tab--Error-checking option to make sure the OS didn't get tweaked by the extra voltage.

Let us know what happens.

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Do you know what file they are saved in?

by JohnGreer In reply to The Add-ins are stored he ...

... I would love to do that but Outlook never stays up long enough for me to get into the options ...

Do you know what file they are saved in?

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I've tried all switches I can think of...

by JohnGreer In reply to Outlook 2003 starts, then ...

I've tried all startup switches that I can:
http://office.microsoft.com/en-us/outlook/HP010031101033.aspx
and still the same thing.

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Actual failure now

by JohnGreer In reply to I've tried all switches I ...

Now, I'm getting an actual failure:

AppName: outlook.exe
AppVer: 11.0.8118.0
ModName: ntdll.dll
ModVer: 5.1.2600.2180
Offset: 000114b6

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Try

by ctrservices In reply to Outlook 2003 starts, then ...

For what its worth:
Localdisk\documentsandsettings\user\applicationdata\microsoft\AddIns

For COM AddIns
C:\Progra~1\Micros~2\Office11\Addins\outbak.dll

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I believe we're getting closer

by JohnGreer In reply to Try

C:\Documents and Settings\John Greer\Application Data\Microsoft\AddIns directory is empty.

C:\Program Files\Microsoft Office\OFFICE11\ADDINS\History had 14 things in it. I moved them to a diff place, started Outlook, it looked promising (I saw more stuff, replication started and reminders popped up), but still failed in ntdll.dll

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Found it and fixed it!

by JohnGreer In reply to Outlook 2003 starts, then ...

See http://www.cloudmark.com/desktop/forum/viewtopic.php?t=1062 and the other threads full of angry people screaming about this. I needed to reinstall the latest version of the Cloudmark application.

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Thanks for the reply

by ctrservices In reply to Outlook 2003 starts, then ...

I have added this to my bag of tricks. Appreciate the info.

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