A user on our network reported that some time ago she had to create a simple rule (send to Inbox if from x user) in order to receive e-mails from another user on our network. The user never reported this at the time. When she receives e-mail from this one user, the message is sent to her Inbox AND copied to all the subfolders in her Inbox. She does not have any problems receiving mail from other users. Obviously no rule is needed to receive messages from other users on our network. The user will not receive e-mails from the other user if the rule is deleted (or unchecked). The Exchange admin has checked the user?s account and has not found anything.
The following has been checked
-No other Rules are being applied to the sender on the user?s PC.
-Checked Junk Mail folder settings.
-Checked Send/Receive settings.
-Ran MS Office Outlook and MS Office repair.
-No multiple instances of Outlook.exe were found.
-Does not occur on other PC?s
Is it possible that a rule created on another PC is causing the problem? Is it possible that a hidden rule is being applied on the network? Please help!