• Creator
  • #2268582

    Outlook 2003 won’t “remember” contacts


    by mpierce ·

    I have a user that has this problem. When she opens Outlook and creates a new message and tries to begin typing in the name of a contact, Outlook doesn’t automatically suggest the name she’s typing. She has to manually enter the name, or select it from the global address book. Once she has sent a message to a user, Outlook will then “remember” the contact the next time she sends a message to them, but only if she leaves outlook open. Once she closes outlook, the same thing will happen the next time. Does that make sense? I’ve looked quite a bit online for a solution, but can’t seem to find anything. Any help is appreciated.

All Answers

  • Author
    • #2497310


      by mpierce ·

      In reply to Outlook 2003 won’t “remember” contacts


    • #2497294

      Outlook expert

      by v-2sungo ·

      In reply to Outlook 2003 won’t “remember” contacts

      Hello Mpierce,

      You may try this article
      Please let me know if this helps.


      • #2516089

        This should fix it

        by ladytechno ·

        In reply to Outlook expert

        From the Outlook menu select Tools\Options. Click E-mail Options, then Advanced E-mail Options. Under the “When sending a message” section at the bottom, make sure “Suggest names while completing To, Cc, and Bcc fields” is selected.

        • #2515596

          Still won’t work

          by mpierce ·

          In reply to This should fix it

          That option was already selected on the user’s machine. If they leave outlook open, it will suggest contacts they have already sent an email to. Once they close and re-open outlook, it won’t suggest the contact until they send an initial email. Once they’ve sent to a contact, outlook will only suggest for that contact. Make sense?

    • #2516239

      Mandatory Profile?

      by rasilon ·

      In reply to Outlook 2003 won’t “remember” contacts

      Almost sounds like the user has a Mandatory Profile.

      Hank Arnold

      • #2515595


        by mpierce ·

        In reply to Mandatory Profile?

        What is a mandatory profile? I’ve never heard that term.

        • #2532845

          mandatory profile

          by deniro16 ·

          In reply to what?

          The addresses are remembered through a file with the extension.nk2 in the users profile (know where to find that, right?) under application data… microsoft… outlook.
          maybe you can try deleting this file, let the user send a couple of emails, close outlook and see if it remembers the names.

        • #2937369

          Outllok won’t suggest contacts

          by emilitfan ·

          In reply to mandatory profile

          I recently had this same problem. Try right clicking on the Internet Explorer icon on the desktop. Go to properties. Go to the content tab. Click on the “Auto Complete” tab. Uncheck all the boxes. Click Ok. Close the Internet Properties Box, then open it again. Go to Content, then click the “Auto Complete” tab. Recheck all the boxes. I know this sounds crazy because I could not see how Internet Explorer and Outlook options were connected, but it worked for me.

        • #2820537

          Is there any solution for outlook auto complete

          by hazemahmed ·

          In reply to Outllok won’t suggest contacts

          Dear All
          This issue accrued with VIP user in enterprise so far this is the scenario :
          Os : XP office2003
          1- New profile is created .
          2- Recreate *.*nk2 .
          3- Auto complete is checked
          4- Machine is updated with latest patches , scanned.
          5- All these solutions gave user approximately 3-4 days and then it comes back again even thought *.*nk2 size is not extended.
          Thank you all

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