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  • #2210993

    Outlook 2007 Moving/draging items to other Folders

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    by iwan.skibinski ·

    Hi,

    Customer is running Windows XP Pro SP3 Office 2007 Pro. When he drags an item from the inbox to a folder, the item is moved but is still displayed in the inbox. However when clicking on the moved to folder and then back in the inbox, the items is no longer display. Any ideas when I can start looking?

    Regards
    Iwan

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    • #2843468

      Clarifications

      by iwan.skibinski ·

      In reply to Outlook 2007 Moving/draging items to other Folders

      Clarifications

    • #2843456

      sounds like an application refreshing issue

      by markp24 ·

      In reply to Outlook 2007 Moving/draging items to other Folders

      If you are in the inbox and you presh F5 to refresh the view does it also show it dissapear?

      where are thepst files located? (locally onthe c drive, network, etc) or are you using a server (ie exchange, pop, etc)

      • #2843322

        Reponse To Answer

        by iwan.skibinski ·

        In reply to sounds like an application refreshing issue

        Hi,

        I was looking into my eyelids. The customer had removed the inbox favourite and replaced it with the unread favourite. Wiith the unread highlighted, the location tab does change to the designated folder. Simply removed the unread favourite and now he is happy. Thanks for the assistance.

        Iwan

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