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Outlook 2010 Missing GAL

By suzchong ·
Hi,

Appreciate if you can provide any input for the issue an user encounters recently for the missing global address book. She is actually using Outlook 2001, when she creates a new message, her address book can only show personal contacts but no GAL (using cached mode)

Here is what the actions taken:

1. Download the updated address book
2. Right click GAL > properties, select ?Show this folder as an email Address book?
3. Create another profile and try cached mode on and off, try point 1 & 2, same result
4. Only she has such problem, other users are fine

Do I miss anything to check? Please help, thanks!

Regards,
Suzanne

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