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Outlook 2K "can't copy/move the item..."

By Monster9 ·
When either archiving messages manually or via autoarchive to a PST file we get the message "can't copy/move the item..."

If you open the messages, close them, then copy/move it works fine. But this is not convenient if you have hundreds of messages to archive.

We're running Exch 5.5 SP4 on NT Svr 4 SP6a. The problem seemed to have come about after we upgraded Exch from SP2 to 4.

I've searched everywhere from an answer but with no luck.

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Outlook 2K "can't copy/move the item..."

by duwaned In reply to Outlook 2K "can't copy/mo ...


From what you have said, in my opinion it looks like you could have some minor corruption in your Information Store (IS). Is this only happening on a handful of users, or on a global scale?

If its just a couple of users, have you deleted and re-created the affected mailboxes? (Dont forget to backup the mail/Calendar/Address books/etc first! This would be a good start.

If it is happening on a global scale, you may need to do some maintenance on your IS (ISINTEG, ESEUTIL). The latter is a major step, so be sure that you can't isolate the problems to a few mailboxes before trying to repair it on a global scale.

ISINTEG/ESEUTIL should be a last resort, and all other possibilities need to have been covered before attempting to run these utilities.

Let me know if this helps.


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Outlook 2K "can't copy/move the item..."

by Monster9 In reply to Outlook 2K "can't copy/mo ...

The problem is on a Global scale, we've just run the ESEUTIL and ISINTEG utilities and the problem is still there.

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