Outlook 365 Calendar Wiped After Loading New Profile

By moralesm1 ·
Tags: Microsoft
Hello all,

I am a 365 admin for my firm. I have a user here who needed access to an outlook calendar from their supervisor. Through OA, I logged into the supervisor's account and shared their calendar to the user. It works and there are no issues. The user now has access to the supervisor's outlook calendar with all their events.

Now the user is requesting to have the supervisor's e-mail account added to their outlook client, and I proceed as requested.

This is where it gets fuzzy.

Once the outlook profile is loaded, it seems to wipe the events of the supervisors calendar and now the user cannot see what their supervisor's schedule looks like. I'm beginning to think it just overwrites the supervisor's calendar with a new local calendar but why would it do so if it is the same account being loaded? I've had this happen with two different accounts so far and I just can't get this figured out.

Has this happened to anyone else?

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