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Outlook

By gbroward ·
I am using Outlook for my email, while the standard at my company is Netscape. I have been experiencing problems with attachments that are losing their file association when sent to a person running Netscape Communicator. It turns up on their end asa *.DAT file that they cannot open, even though they have the software. Happens on all software suites, not just Microsoft Office...Anybody run across this and whats the fix. Email me off of the list if possible

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by jeff_haynes In reply to Outlook

This one was a particulary nasty issue I myself had to resolve for my company as well. And the fix I have, may or may not work for you. First of all understand what is going on her is an incompatibility problem with the attachment encoding in Microsoft Outlook vs what can be read or unencoded in non-Microsoft mail clients. When you send a message with an attachement to someone in your company, go to the properties of that person as it appears in the GAL or your Contacts list. There, on the General tab, make sure that "always send to this recipient in RTF format" is unchecked. If it is checked, I have found non-Microsoft clients and even Outlook Express will have trouble with attachments. In addition, compose your email using plain textand not rich text or HTML. And again, you may find this works some, but not 100% of the time.

Jeff Haynes, MCSE

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by gbroward In reply to Outlook

Wasn't able to find the general tab you are talking about in any of the address books

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