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Outlook 97 error

By JonDixon@Home ·
Has anyone come across this one.
Office 97 , Outlook client on NT 4.0 Workstation.
Opens outlook then DR watson error appears, which then shuts outlook.
Error: OUTLOOK.EXE Exception access violation (0x0000005) address 0x77f64767
A complete re-install does not work.
Cheers Jon

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Outlook 97 error

by fgarber In reply to Outlook 97 error

What NT4 service pack are you running? also have you applied the outlook service packs (sr1 and sr2). If not that would be a good place to start. We found that applying sp6a to nt cured a lot of our problems.

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Outlook 97 error

by JonDixon@Home In reply to Outlook 97 error

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Outlook 97 error

by JonDixon@Home In reply to Outlook 97 error

The Machine in qustion = NT4.0 SP6a
Also OFfice 97. SR1 and 2b have been applied.

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Outlook 97 error

by jacq In reply to Outlook 97 error

I saw this happen both on NT4 and win98 versions when the e-mail client outlook express was updated incorrectly.

After removing the outlook express update and reinstall the original version from the CD set (is in the software setup on WIN9 the problem was cured..

maybe your problem looks like it so check *mail.dll's

and yes.. reinstall of office made no difference here too.

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Outlook 97 error

by JonDixon@Home In reply to Outlook 97 error

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Outlook 97 error

by JonDixon@Home In reply to Outlook 97 error

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