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Outlook 98 attachment problem

By frank.sikes ·
I have a problem on my network with certain users when they open .xls or .doc attachments in Outlook 98 (IMO). Occasionally when double-clicking on an Excel or Word attachment, Outlook will hang (with hourglass) and must be terminated by Ctrl-Alt-Del/End Task in the Close Program dialog box. When Outlook is restarted the attachments always open with no problem. The machines are PIII 500 MHz 128 MB RAM running Windows 95 OSR2 and Office 97 SR-2. The problem is very intermittent and seems to occur randomly. It only happens with Word and Excel attachments. Anyone know of a fix?

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Outlook 98 attachment problem

by roland63 In reply to Outlook 98 attachment pro ...

I accidentally solved this problem once by adding more ram to a couple of systems at work experiencing the same issues.

The accident was that the ram upgrade was a company-wide project, it just happen to solve the problem.

Good luck.

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Outlook 98 attachment problem

by frank.sikes In reply to Outlook 98 attachment pro ...

I don't beleive RAM is the issue as all the machines are Dell Optiplex GX1's w/ 128 MB RAM and only some users experience this problem.

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Outlook 98 attachment problem

by frank.sikes In reply to Outlook 98 attachment pro ...

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