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Outlook 98 caused an invalid page fault

By lou.semler ·
Some of our users get this error message when trying to user Signature Picker in Outlook 98. Our developers and support people are unable to resolve this. We contacted our Compaq support package people, no luck. We've tried all available info from our Technet subscription. No luck. About 15 of our 700+ users have had this problem. It has to be a registry setting. If we reclone their PC it goes away but of course they lose their individual settings and we have to spend 2-3 hours getting them back to where they were. To solve the minor annoyance of not be able to select a custom signature just doesn't really warrent the time needed to correct it. We have tried replacing the MSO97.dll but the problem remains. Users are running Win95 with their profiles very locked down! Using Win NT server.

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Outlook 98 caused an invalid page fault

by SyscoKid In reply to Outlook 98 caused an inva ...

Have you looked into this, especially if your users like to twaek the Toolbar?

http://support.microsoft.com/support/kb/articles/q213/8/43.asp

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Outlook 98 caused an invalid page fault

by lou.semler In reply to Outlook 98 caused an inva ...

The question was auto-closed by TechRepublic

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Outlook 98 caused an invalid page fault

by guy In reply to Outlook 98 caused an inva ...

Could it be that the users profiles are so locked down that Outlook cannot write to a user's personal setting when utilising the Signature Picker. I would try using Regmon from http://www.sysinternals.com/ to see what Outlook is trying to write to the registry.

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Outlook 98 caused an invalid page fault

by lou.semler In reply to Outlook 98 caused an inva ...

The question was auto-closed by TechRepublic

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Outlook 98 caused an invalid page fault

by lou.semler In reply to Outlook 98 caused an inva ...

This question was auto closed due to inactivity

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