Windows·65,517 discussions

Outlook 98-Why does email message freeze

Locked

We have a few users who are experiencing not being able to open up their email messages in Outlook. It’s not just one particular email, it’s several. Outlook just freezes up with no specific error message. We usually have to do a ctrl alt del in order to end the task. We have run the inbox repair tool, removed the services and re-added them…and still it freezes up? Help!!!!

Topic

Outlook 98-Why does email message freeze

In reply to Outlook 98-Why does email message freeze

When you do Ctrl-Alt-Del what task is not responding?
If you are getting an MPREXE (not responding) rebuild the password list file as described below:
1-On the Windows taskbar, click Start, point to Find, and then click Files Or Folders.
2-Inthe Named box, type the “*.pwl” (without quotation marks) and click Find Now.
3-Right-click the file titled .pwl, and click Rename on the shortcut menu.
4-Rename the file to .old, and then press ENTER.
5-Reboot and enter your passwords.
If this is not solve the problem, remove Outlook and reinstall it and set up your services from scratch.
Good luck!

Outlook 98-Why does email message freeze

In reply to Outlook 98-Why does email message freeze

The question was auto-closed by TechRepublic

Outlook 98-Why does email message freeze

In reply to Outlook 98-Why does email message freeze

If you are using Word as your e-mail editor, try changing the setting to Outlook Rich Text. There are “known issues” (ie., bugs) with Word and Outlook – this sounds like one of them.

Outlook 98-Why does email message freeze

In reply to Outlook 98-Why does email message freeze

The question was auto-closed by TechRepublic

Outlook 98-Why does email message freeze

In reply to Outlook 98-Why does email message freeze

The user profiles could be damaged.
If it is the same user who are repeatedly having problems, you could try deleting the *.pst files one each users system. Outlook will re-create the files the next time it is opened.

Good Luck.

Outlook 98-Why does email message freeze

In reply to Outlook 98-Why does email message freeze

The question was auto-closed by TechRepublic

Outlook 98-Why does email message freeze

In reply to Outlook 98-Why does email message freeze

All answers are good and could this type of problem but something you should consider is do you have a Anti-Virus program set up to automatically scan your incoming e-mail?
If you do this could be causing a problem that is causing the freeze, I hadthis exact thing happen to me at home and fixed it by reinstalling the antivirus product.

Outlook 98-Why does email message freeze

In reply to Outlook 98-Why does email message freeze

The question was auto-closed by TechRepublic

Outlook 98-Why does email message freeze

In reply to Outlook 98-Why does email message freeze

This should definitely cure your problem. Go to the link (or copy and paste) and download the solution. http://www.microsoft.com/technet/security/bulletin/MS00-017.asp

Outlook 98-Why does email message freeze

In reply to Outlook 98-Why does email message freeze

The question was auto-closed by TechRepublic

Outlook 98-Why does email message freeze

In reply to Outlook 98-Why does email message freeze

I had a client who could not open Outlook Express and had an error message come up. Can’t remember what the error message was but it was an Happy99 virus. Had to look up the Microsoft Technet to get the messages to clear the problem. So I’m not sureif this is the same problem you are ahving as there was no error messages mentioned.

Alvin

Outlook 98-Why does email message freeze

In reply to Outlook 98-Why does email message freeze

The question was auto-closed by TechRepublic

Outlook 98-Why does email message freeze

In reply to Outlook 98-Why does email message freeze

This question was auto closed due to inactivity

[Author]

Replies