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Outlook added a from line to new messages

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by dpeters

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I have a user whose outlook added a from line to all new messages that are created. The user does not remember changing any options and we cannot find a way to turn it off. The user must enter their own address to each message now before it will send. All other users are working correctly. We are using Exchange 2003 and Outlook 2002.

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by thumbsup2

the FROM "area" at the top of the window, just above where you put the TO addresses? Or, are you talking about something similar to a signature below all of the text?

If it's the second, delete the signature.

If it's the first, you've created another email account under the user's Windows login profile. Click Tools -> Accounts -> Edit an existing account. Check to see how many different accounts are listed. If multiples, one must be listed as default. More than likely, you've set the wrong one as default for that particular Windows login profile.

One other place to check is the Mail profile in the control panel. The default mail profile must point to the default email account.

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