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Outlook and MSN Conflict

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I have a situation where an executive of my company is running Outlook 2003 along with MSN. When in Internet Explorer, or Windows Explorer, and trying to use the ‘Send to’ function to e-mail a file, it invokes MSN instead of Outlook. All default E-mail settings in IE are pointing to Outlook. All the office programs, and Adobe Acrobat will function perfectly with the ‘send to’ function, but Internet Explorer and Windows Explorer dont, even if Outlook is already open.
Any ideas would be greatly appreciated. Thanks a lot!

Topic

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This may help even though it is for Outlook 97.

http://tinyurl.com/2xrj2

The registry key will be slightly different because of the version of office. Save the key first to a file then you can put it back if the issue is not resolved.

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No Mapidll key under that path.

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I couldn’t find any know issue articles involving Outlook 2003, MSM Messenger Service [hotmail] and Windows Messenger Service. I have, however, run into problems on the network involving IE configuration on the domain level vs local computer level where Outlook express is involked instead of Outlook 2003 even when IE is configured to use Outlook 2003 via a domain wide computer configuration group policy. No ones complained about hotmail vs Outlook 2003 though. Taking a big stab in the dark, I would venture that computer configuration domain wide is conflicting with computer configuration locally-non domain as to which program to involk when sent to is pressed.

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HMMM…I dont have any computer configuration done with Group Policy, so at the the most I would say the computer gets the ‘Default Domain Policy’, which I dont think is the source of the problem. The same XP Pro box, with a different user logged in, with no MSN configuration done for that user, will work just fine in all regards. Somehow it seems MSN did something somewhere. Thanks

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ah different user same box no problems. Humm, another stab in the dark here. I would venture user error.

Could it be tha the user logs in locally, meaning local to that computer and not on the domain? Then tries using the programs? Crap I don’t know. Users have a way of mucking things up then want to know whats broken.

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Thanks for the thoughts, but no Domain vs. Local login here. I usually like to blame the user too.:O) but not really the case here. The real pain is that there about 50 ways to get an attachment in an e-mail, but he wants to do it this way. I think most people just do it with a method that works right, but this guy wants to use the ‘send to’ function. ARGG…

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if log in as different user, does this happen? is this xp?

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Stated before, XP Pro, different user with no MSN account, no problem.

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Since on the same box it works fine for another user, just delete the local profile and rebuild it. Seems something is corrupt there.

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Nope, can replicate the same thing on multiple machines. Its an issue somewhere with Windows, or MSN, or Outlook. My feeling is a registry key is not set properly, butI cant pin point it. Thanks anyway.

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I had that same problem on a few machines.

It worked when I had them use the IE that comes with Windows, e.g. C:\PROGRA~1\INTERN~1\IEXPLORE.EXE

And it “failed” when they used the “MSN Explorer” e.g. the one with the butterfly.

Can you try SENDTO from C:\PROGRA~1\INTERN~1\IEXPLORE.EXE

P.S. That’s C:\Program Files\Internet Explorer\IEXPLORE.EXE

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Thanks for the idea…I almost thought you were on to something, but I’m sorry to report that I get the same result with the IExplorer.exe right from the program files folder. If I click on the butterfly on the desktop, it brings up the same MSN login window as the ‘Send Page’ does. Thanks anyway.

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I’m sure you’ve probably considered this but…for this particular user, is the MSN browser/email client his default browser? If so, maybe there is a setting to change it’s default setting. Have you tried unistalling MSN and then setting defaults back to IE and Outlook?

I used the MSN browser for a while at home, but can’t remember if I used Outlook or Outlook Express with it, since it was my browser and email client.

Don’t know if this will help you or not.

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I havent tried the uninstalling part, but i have double checked the default browser too, which is IE.
Thanks anyway.

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The problem exist because outlook and outlook express are the same basically,being that outlook express is a short version of outlook that is integrated into IE,you will need to configure one or the other as default or create another mail box to be used for one or the other.

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HUH…….
I am aware of the Outlook, Outlook Express relationship and integration in IE.
Outlook is configured as the default E-Mail aplication.

‘you will need to configure one or the other as default or create another mail box to be used for one or the other’
Is confusing…Thanks anyway

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A user where I work had problem where the send to in word was correctly going to outlook while Int Explorer would bring up outlook express. Under programs in Internet options it listed Outlook as the default. (This only happened when she was logged onto the PC) Program access and defaults are restricted here so I logged onto the pc and made the user a local power user. When they logged back in they where able to switch to outlook express as the default then change back to outlook and that corrected the problem. Afterwards I removed them from powerusers.

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you may have to administer user rights b4 this is allowed -from add /remove progs, get into add/rem windows components. get rid of msn(butterfly) get rid of msn mssgr (faceless gnome), get rid of outlook express. restart or log out (not switch user) for good measure ( we are talking about ‘windows’ here).
try doing what you wanted out of Explorer or IE’s send to feature. It will work cuz your 3 suspects are gone. now put back msn mssgr – try the procedure again, put the butterfly back, try it again. Try and leave outlook express out of the mix unless you really need it .I also personally don’t see the need for the butterfly or msn mssgr for that matter – when you use ANY of microsofts products rolled out after 2002, you’re already running these last 2 as services and/or msconfig startup commands. Try and leave these duplicating msn logons uninstalled from the add/remove components menu in the future unless you can substantiate a real need for them.
I replicated your scenario at home.
-Orpheum

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What I meant there was that you are already logged into msn passport as long as you had a hotmail or msn acct set up in outlook. I avoid duplicating microsoft app’s because they’re already so buggy running just the once!

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Why dont you just format the whole thing again!!! simple get the back up of ur client files and reinstall everything else again!….. sorry im not particularly an IT person that is what i would have done after so many rejected answers!!

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Thanks for the idea, but there is a LOT of work in that little statement ‘just format the whole thing again!!!’ especially because I’d end up in the same place. The issue is really a conflict between some applications, which probably needs some registry fix. I guess maybe I’m not an particularly an IT person either, as I can’t find the ‘ur’ files to back up.

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Possibly a corupt user account. Try rebuilding it and/or deleting it. You could try running the chkdsk/f at a dos prompt in hopes that it is a security descriptor problem. Also you could re-set iexplorer to it’s default settings and try that.

g’luck

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This issue is a program conflict, not a corruption of anything. It works that way on more than one computer, and always only for a person with an MSN account. Thanks anyway

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I’d get rid of Outlook 2003 and install Eudora instead, ( http://www.eudora.com/email/ )- a free email program from Qualcomm, much better than Outlook and less vunerable to attack being not made by M$. The installer will automatically ensure that it is made the default mail client so that should fix your other problem too without even breaking into a mild sweat..

I think you can possibly import mail data from Outlook into Eudora as well but not 100% as I always get rid of Outlook before anyone gets a chance to use it being the dubious (in my opinion) program that it is! 🙂

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Not loking for an opinion…..but thanks.

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The simplest way to force your user to send his mail in a more ‘regular’ way is to remove the ‘send to’ button from his machine (after telling him/her clearly how to send mail in the future).

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Can you explain how to remove the ‘Send To’ button?

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You may want to have a quick look at KB310270. There is a good chance that the shortcut being used thare is not really the the one you’re expecting, MSN instead of Outlook.

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What if you right click on IE icon, click Properties, Go to Programs and in the email box chouse outlook to be the default program.

Aply, restart and test ig it works ok.

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All default E-mail settings in IE are pointing to Outlook….was stated in the question.

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instead of having to go through the tedious processes of changing the registry, try this:
open Internet Explorer -> click Tools -> Click Internet Options -> Programs Tab -> Change the Email Option from MSN Explorer to what ever you want!, If it doesn’t work, let us know 🙂

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That wasnt it….but thanks.

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Knowledge base article 197092
SUMMARY
When you use Microsoft Outlook 2000 with Microsoft Internet Explorer, you can send a viewable Web page with active links to others who use Outlook, Microsoft Outlook Express, or other HTML-aware e-mail programs.
MORE INFORMATION
To send a Web page in your e-mail message, Outlook must be the default e- mail program, you must use HTML as the default message format, and you must enable “Send Pictures from the Internet” in the message you send.

Select “Send Pictures from the Internet”

To select “Send Pictures from the Internet,” follow these steps:

On the Tools menu, click Options, and then click the Mail Format tab.
Click to select HTML in the “Send in this message format” list, and click OK.
In Microsoft Internet Explorer, on the View menu, click Internet Options.

NOTE: For Internet Explorer 5.x versions, click the Tools menu, and then click Internet Options.
Click the Programs tab, verify that Microsoft Outlook appears in the Mail box, and click OK.
Browsing the Web page you want to send, on the File menu, point to Send, and click Page By Email. In a moment, a mail message that contains the page appears.

NOTE: These procedures only work if you are browsing the Web page. If you open a page from your hard drive, you can only send it as an attachment.
In your open message, on the Format menu, click Send Pictures from the Internet. This enables the page to be viewed without being connected to the Internet.
Address the message, and then click Send.
REFERENCES
For more information about formatting new mail, on the Help menu click Microsoft Outlook Help, type new messages in the Office Assistant or the Answer Wizard, and then click Search to view the topics returned

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Not exactly what I was looking for.

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We ran into this same problem with our brother-in-law. Basically, You will have to delete MSN Explorer and add MSN email as an account using Outlook 2003. I think that MSN email now uses HTTP email. This is quite a complicated problem and I think it is from Internet Explorer and MSN Explorer being incompatible.

With our brother-in-law, we ended up deleting both MSN and IE explorer and reinstalling MSN because that is how he receives his internet access.

With your problem I would delete MSN explorer (no reason to get rid of Messenger) and Internet Explorer and reinstall just Internet Explorer. You use add/remove programs to delete MSN program. Then use add/remove programs and windows components to remove MSN explorer and Internet Explorer. REBOOT and make sure the programs are truly deleted (if not you may have to enter the registry). Reinstall Internet Explorer. Then set up the MSN mail account in Outlook, you may have to call MSN to see if it is pop or http.

I hope this helps, SandieD

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Thanks SandieD. That workaround wont work well for me as this user is quite particular about stuff. His personal mail comes thru his MSN account, and all corporate stuff comes thru Outlook. He doesn’t want to two accounts set up in Outlook. I would agree with your assessment that it is a quite complicated problem… Thanks anyway

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In my registry, I have the key:

[HKEY_CURRENT_USER\Software\Microsoft\MSN\Mail]
“Client”=”Microsoft Outlook”

and I can mail via Outlook.

Gerard de Graan
maandag 29 maart 2004 om 13:39 uur

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That key was not present.

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I don’t have the answer, I was hoping to learn the answer.

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Me too.

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If your using XP Pro try going to Add/Remove Programs, on the left side you’ll see a button that says Set Program Access and Defalts,In Microsoft Windows try changing the E-Mail Program to Outlook Express
I do this to change my Mail Sender Support.Hope this helps you.

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I have had not the same, but an adjacent problem: Ever since hotmail went down two weeks ago, I have only been able to access my msn-mail with outlook express, but not with outlook, and have not been able to access Hotmail directly. Part of this problem might be be due to the fact that I changed from Broadband to dialup at the same time as Hotmail going down. All of the e-mails from MS concerning clearing the cache, cookies, history, etc… didn’t work and deleted all of my info for nothing. If in the process of fixing your problem you come across the fix, let me know…As to your solution, changing your program defaults and purging all of the cookies, history, cache, and all offline content in the internet properties might fix the problem, as this might be caused by a corrupted cookie,(according to MS, this is the solution to most IE problems), but I believe there more problems to come

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Thanks anyway

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Do you have received email in outlook from different email servers? If you do, check to see if MSN is the default mail server in your profile.

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Thanks, but Outlook works exclusively with a single Exchange Server.

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First I would double check the following: (I am sure you have, just checking) internet tools on both browsers, and check to see what email program you are using as a default. Try to change it to outlook express, and then back to outlook again just to be sure. Check the program defaults from add/remove programs. (just like answer 22 from bubba1@eastex.net). Then Check outlook and make sure that it says that it is the default email program and tell it to check upon starting.
If none of that works, uninstall office and reinstall, then it will recreate the send to shortcut for you. I would delete the send to file itself, it is located in C:\Documents and Settings\%username%\SendTo. Be careful uninstalling office here as you must force it (using command line) to remove any and all previous settings (email if you need help here). Then reinstall office. What happens is that the send to link is a file/reg entry that gets created. I would be willing to bet that msn writes the same file/reg entry, therefore overwriting it.

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Also, your outlook profile could be corrupt, and the registry keys for that are located in: HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Windows Messaging Subsystem\Profiles
If you delete this key, you will lose your outlook profile, and make sure that you back up this registry entry first, and that you back up his email and email settings before attempting this one.

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I?ve had a similar problem with a hotmail account that when the user tried to log in it redirected him and asked for a passport account wich he didnt have, so he could log on on other machines but his, what I did was flush all the cookies, history from IE and the problem was solved, Have you tried this? good luck!!

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Yep, cleared and flushed all that stuff. Thanks

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I would go to http://www.sysinternals.com/ntw2k/utilities.shtml and dl the free utility called “Regmon”. It will record everything that accesses the registry. Log on as the user, start Regmon, run thru your steps, then stop regmon from recording. Do a search for MSN and note which registry keys were used. Log off and back on as another user, repeat the process and look for Outlook. This should tell you which keys are in question and also tell you the correct settings. I had a similiar problem with a Terminal Server, but all my users were affected.

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Piece of cake…

Open up Internet Explorer, go to:
Tools
Internet Options
Programs
Email
Choose Outlook and you’re done.

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Did you read the question?

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Just a shot in the dark here but …

Look in the directory (on the local machine)
C:\Documents and Settings\\SendTo

Check the properties of the file
“Mail Recipient”

On the General Tab, check out what “Opens with:” is set to.

If you’ve already done this, sorry for wasting your time.

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Jeffd, I really thought I was getting somewhere with this one. The ‘SendTo’ folders Mail Recipient object was not set to open with anything. I set it to outlook, rebooted…and still got MSN when using the ‘Send To’ from IE. I wish I could give you the points….

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I would like to think your are running Windows 2000 or XP as the operating system. This being the case I would strongly suggest that you recreate that executives profile on the local PC and redo his email setup configuration and applications. Many times after installing applications and making some changes the user profiles get corrupted and applications do not link and associate as they should.

Recreate the profile and redo the applications and email configuration. Patch the OS and apply updates and fixes to Windows and office.

Is this a POP3 or Exchange email setup?

Let me know how it goes for you.

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No dice, Techno…its XP Pro, Office 2003…but I get the same result on any machine with MSN, and Outlook.

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When MSN is first configured you are asked if you wish to use MSN as default e-mail. Whomever setup the program must have selected this option.

If you reconfigure the MSN account I believe you can de-select this default setting.

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Try setting Word as your email editor in Outlook 2003.
If he doesn’t use MS Messenger…then disable in MSConfig.

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Thats not really the answer.

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In windows Explorer hit tools – folder options – then the files types tab. Find the file type of “URL:MailTo Protocol”. Click on the advanced button. Highlight open in the actions box and click on edit. Then change the appliction from MSN to outlook. Be sure to put in the full path.

That should do it.

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Is MS Instant Messenger running? If so, the default setting there is MSN.

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No messengers running…

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I have the same problem you described. Although I don’t know how to fix it, I can suggest a work-around. When this happens to me, I log out of MSN Explorer. While you are logged in to MSN Explorer, it assumes that its HTML email service is the default email service on your PC. You can use another browser to view the content you want to send (while not logged in to MSN) and when you send it, your default email service will be invoked.

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Peter, Yep there are many workarounds, and a million ways to get an attachment into an e-mail. He just wants this way to work. Thanks anyway.

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Set Outlook on the Programs tab under Internet Options.

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Sorry….not it…I thought my question was clearly stated.

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I would try going to the user profile under “Document and Settings”. There should be a “Send To” folder. Right click on the “Mail Recipient” listing in the folder and go the properties. Click the “Change” button. This will allow you to associate a specific application to the “Mail Recipient” option.

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That was Jeff’s answer in #29 Scott, and I thought that was the trick. But it didnt work…Thanks anyway. It DID help me rule out one thing though.

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For OL 2002 (XP) one of several solutions has worked for our office (OL Express popped up instead of OL 2002).

Note: Always restart the pc after any change, because OL doesn’t seem to know about it until you complete the restart.

Suggestion 1.
See MS KB 813745 for a registry hack to remove corrupted OL 2002 info. Then from the Help menu run the Detect and Repair option.

Suggestion 2.
1. Click Start | Run.
2. Type the following, including quotation marks:
“C:\program files\microsoft office\office\outlook.exe” /checkclient
(substitute your outlook.exe location if different from above.)
3. Click OK.

Suggestion 3. See http://www.slipstick.com/config/defaultmailer.htm for additional suggestions/commands to change the default e-mail program.

Good luck,
Jeffrey

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Just a thought, and I may be misunderstanding the problem, but you may want to check the following setting in IE. Go to Tools, Internet Options, and select the Connections Tab. Tweak the settings from there to see if you can get it to work. Specifically, alter the “dial a connection” settings.

You may also want open My Computer and choose Tools and finally go to Folder Options. Under the File Types tab, review the entries that start with “N/A URL:”. They control what programs open what files types including internet applications.

I hope some of this vague information helps.

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Sooooo….what was the answer????

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I’m sorry, mrobare,that I didnt see your response to the question. Planning on giving a few of these suggestions a try in the next day or two. My user was on ‘Spring Break’ last week, and I dont know his password. The problem exists only under his login.

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This is NOT meant to be condenscending, but there are those add-ons which simply are not worth having, such as MSN (which can be arrived at by making MSN the home page), Yahoo tool bar (the makers should star in the Passion, II), and Kaza. Your solution is have this executive cold turkey stop using MSN and get on Outlook. Explain to him the definition of ‘kludge.’ Ask him if he wants to be on the cover of Forbes or Modern Maturity? Sometimes, not often, if you show an executive how you can sort his e-mail for him (for goodness sakes don’t show him how easy it is as he/she just doesn’t want to see it)automatically, that alone can get the straggler to use Outlook. “Gee, Boss Person, MSN is one of those indispensible programs I would put right up there with AOL and Topview. Maybe if we get you on Outlook like the rest of this enterprise, that would be best for now.” “Power trip users,” like this boss, can sometimes be tricked into having Word as their processor in Outlook (“Gee, it even uses the same dictionary!”) However, then the boss will realize that the grammar and readability statistics don’t pop up in Outlook and I would like a fix for that, other than composing in Word Word and pasting into Word in Outlook. Sending from Word is sort of like starting an Outlook mail merge from Word, but not as bad. When all else fails, go to signatures. Explain to the boss that he must sign everything and include his passwords, social security number, and all info for one credit card as identification. Does this guy have any single daughters? Here’s the solution! Let the executive read the solutions, explain to him that changes to the registry can crash his computer, and just let me be the messenger, thus winning the little contest here.

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Thanks for the entertaining response. I kind of like the idea of you being the messenger though.:O) He WILL see these responses. Unfortunately, he is not the average executive, and is actually much closer to the Forbes cover than Modern Maturity….(no ass kissing comments please). He is rather aware of Outlook, Word as an e-mail editor, and MSN and such. He is just convinced that there is a proper fix, and I believe that there is probably a way to determine what causes the different behaviors. No condescension taken…:O)

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Answer 29 fixed the same problem for me. The Mail Receipient in the send to folder was set to use unknown. Setting it to Outlook fixed my computer.

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Thanks

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In reply to Outlook and MSN Conflict

Why don’t you just either send the file via Outlook (ie starting up outlook and adding the file as an attachment in a new email) or sending it via MSN?

I am not quite sure what you mean by “send to function” but it sounds much eaiser to send it through outlook

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Thanks….the ‘Send To’ function is an easy to get a file into an e-mail. Agreed that there are MANY ways to accomplish the same thing.

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In reply to Outlook and MSN Conflict

It sounds to me like you don’t have IE set as your default browser. Goto Tools -> Internet Options -> Programs..at the bottom of the page you should see a check box that says “Internet Explorer should check to see whether it is the default browser.” Make sure and check this box and then close IE and reopen it and it will ask if you want to change the default browser to IE, select Yes and you should be able to use the send to again. Hope this helps!

Daniel

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IE is the default browser. Thanks anyway Daniel.

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In reply to Outlook and MSN Conflict

Well I am not an IT guy but, I would check on IE explorer under “Tools” choose “internet options” and click “programs” and ensure that the default for “E-mail” is outlook and not hotmail or MSN

Good Luck…

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For a non-IT guy, you are generally in the right place, and thats probably one of the first places I looked. BUT, it isnt the fix in this case. Sorry.

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I ran into this probelm on my machine at home literally! I ended up using hotmail on its own through the internet and Configuring Outlook to the mail server I wanted which is through a local cable company. I had to go into the e-mail account settings and remove MSN “Hotmail” and configure the account for the SMTP and POP 3 settings including the ports to receive and send e-mail out of. I also do not use MSN as my homepage there seems to be an issue where the browser looks for Hotmail, this is just to be on the safe side. Anyhow that solved my problem with that issue.

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Thanks, but not exactly what I was looking for….

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In reply to Outlook and MSN Conflict

(If using XP Pro)I would agree with set Program Acess to Custom with browser, email client, and messenger. I would also like to ask what Service pack you have installed, if the messenger is not used I would disable MSN with group policy and rename the program folder to Messengeroff. Try to test with XP service pack 2, v 2055

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In reply to Outlook and MSN Conflict

I would check on the MSN account for its configuration. It sounds like you have checked everything locally and on your domain. It may be the MSN mail setup that is not configured correctly and thus causing your problem.

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If your executive is using MSN to surf the web then whenever he clicks on an email address it will automatically send through MSN and not the default email system (outlook). If he opens IE without going through MSN he should be able to click on “a send to link” and open outlook.

Also I think you stated that you have the same problem sending out of Windows Explorer. Assuming that your operating system is Windows 2000 or XP professional check your startup scripts to insure that MSN is not loaded into your resident memory. Also check the processes currently running on the syetem to see if MSN has been loaded into resident memory.

If all else fails uninstall outlook, then reinstall it and when it asks if you want it to be your default mail system, answer yes.

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Nope, but thanks.

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Go to Windows Explorer and find the send to folder 9C:\Documents and Settings\Administrator\SendTo) Right click on the Mail Recipient icon and choose properties on the General Tab where it says open with: change it to Outlook. Done and done

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Done…and Done….in Number 29….and 37….but the job aint done yet..well, I’ll check the Administrator folder, but I’ll be suprised.:O(

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I’ve experienced the same problem. The problem is MSN, even though closed, remains open in the task tray and explorer may open it first. The correction lies in the registry and can be time consuming to fix. A work around is to remove MSN from the computer and set up Outlook to retrieve the MSN/Hotmail as well. I would assume that the only reason MSN is on his computer is to retrieve MSN/Hotmail, since he already has explorer. Using Outlook, click on Tools, Email Accounts, Add email account and use the http setting. Once you have set up the http email, you can set his POP3 email as the default. This solution has worked well for me.

Good Luck,
Randy

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Thanks for the advice Randy, but his default needs to be Outlook with Exchange server…and have the ability to use MSN when need be.

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This is a common problem when you use any of the “send to” email functionality in xp or 2000. open “my computer” and choose “tools” and “folder options”.
Find the extension “EML” under the “file types” tab and change it from MSN to Outlook 2003

Its weird that it defaults to MSN but it does and this will fix it.

Kupajava

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One more thing, when you change the program to open .eml files from MSN or outlook express to outlook 2003 you might find it is not listed in the programs to use and that you will need to browse for it. On my system Outlook 2k3 is listed as
“C:\Program Files\Microsoft Office\OFFICE11\outlook.exe”

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Try putting Outlook onto a different Drive, since you’ve both programs rinning on same drive it causes a default conflict and only one can be a default program. Additionally, MSN always tries to be the default program for all functions, try setting up a rule for all sent mail to go to outlook.

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Look at your email server and make sure that the pop3 settings are correct. If you route all of the users requests through a default email client it should resolve your problem. You can force the users email using several keys in the registry (make sure that you change the 32 bit as well as the 16 bit in XP Pro, get out your calculator because you’ll be changing d-words).

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User wants to keep Outlook only for corporate E-mail, but use MSN every now and then.

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First you need to disable MSN on start up and put a icon on your desktop for MSN. Also you need to uninstall your default e-mail settings and reintstall them.Also make sure in your internet options under Programs that Outlook 2003 is showing as your specify for windows automatically for each internet service

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Thanks.

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This seems to be due to a setting within Internet Explorer.

Within Internet Explorer, go to Tools, then Internet Options. Then on the top, click on the Programs tab.

In the list, locate Email. It should read Microsoft Office Outlook. IF not, in the drop down list, you should select Microsoft Office Outlook.

Click on Ok to make the change.

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Thanks…

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I had a simlar problem where AOL would load rather than MSN. The way I fixed it was to create a new user profile on the computer and move the My docs, favorites, etc over to the new profile. That worked for me.

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Okay from what i have found out i had to unhide all hidden files first then go into windows then Inf then look for sysoc.inf then deliete all traces of the word hide but leave the , there.
And save file as is once im done with that. Okay now i had to go to windows add and remove programs and go to add and remove windows components then find windows messinger and deliete it , as in remove it , uninstall it. well once i rebooted it fixed my problem.

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Hi,

I have had a similar problem with other programs. What was interesting was that it IE said that “Outlook” was the default mail program. What solved this issue (strange as it may seam) is to go in to your “Internet Options” and change the email program to “Hotmail”. Reboot your system, have the user login. Then go back in to “Internet Options” and change the email program back, reboot again, and have the user give it a try. The reboots sound strange but were necessary when I had a similar problem.

I believe that JarBellay might also be on to something with KB310270. You might just try and copy the “C:\Documents and Settings\Default User\SendTo\Mail Recipient” file to your users “SendTo” folder.

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There is a simple solution. Create an Outlook shortcut in the Sendto directory with switches /a %1. Even remove the other Mail Recipient file to save confusion.

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If you are trying to call Outlook when using IE,
the you must set Explorer to use Outlook as a default Email account.

In Explrer go to Tools, then tap to programs and set to use Outlook as the default Email application. Well if this doesn’t work, sorry…

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Thanks, but I tried that….dont be sorry though.

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I am not sure but can’t you go into the mail configuration in the control panel and set the default to what you want? Just a suggestion.. Hope it helps.

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Thanks

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Only solution I have found was to close the MSN account login when sending corporate mail. It seems that MSN acts as defauly if logged in to MSN.
User should check personal mail and then logoff.

Soon user will be prohibited from checking personal email on corporate machines for security in corporate settings.

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Thanks diana…but not it.

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You sure have received plenty of responses. Unfortunately, MSN, like AOL is absolute trash. You should uninstall MSN, keep MSN Messenger, create an HTTP account in Outlook, and educate the end user. You’ll find that the problem disappears. This is because MSN is a huge, bad application which replaces dlls and this is why setting options, modifying the registry and and adding switch parameters have no impact. The Butterfly is for users who have trouble using computers and will eventually end up in the dung heap along with AOL.

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Thanks, Doc…the problem aint user edumacation though, cause he knows whats up, he just wants to use it HIS way. MSN is a pain for sure though!

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Windows is known to do strange things at times and this is one of them 🙂
I would go with a removal (full removal – See MS KB) of Outlook and reinstall. Likely a reg key for this is is overwritten or pointed incorrectly, causing your problem regardless of settings in ie. One way to get down deep is to use a tool like regmon (sysinternals.com ?) or Inctrl5 (zd.net?). Regmon monitors reg on the fly while inctrl is great for snapshots of changes to registry (i.e befor and after install). this would be the best way to get your definitive answer as to why, as well as how to fix. I know it’s a project, but I hope it helps. 🙂

Peace.

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Is the MSN a full-install of MSN (like MSN 8 or MSN 9), or is it just “bits and pieces”, like the messenger program?

Being the problem is localized to MS’s “Super” explorer (the integration of Internet explorer & windows explorer), I think it may be the actual code of the “super” explorer has been re-written to default to MSN during the MSN install, instead of just being a registry key or file in my documents. By removing the MSN software, and letting normal windows components (DUN, checking MSN mail via hotmail site, stock IE for browsing, etc.)

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hey ,I am a rookie, but ,put a shortcut in the sendto folder

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Scott, nice shot for a rookie…look at 29, 37….& 50.

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In Internet Explorer, click on “Tools”, then “Internet Options”; when window opens, click on “Programs” tab; in the drop-down for “E-mail”, choose “Microsoft Outlook”. Close the window, then close & re-open Internet Explorer. That should resolve the issue.

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Hi Cosmo,
I read till 50 replies, but due to lack of time , I would like to suggest my view , so excuse me if already said answer.

1. You want to locate ?Send to? is what u said,
a. Go to Windows. Explorer -> tools ? folder options -> View (tab) -> choose (option) Show hidden files and folders.
b. Now go to C:\Documents and Settings\\SendTo
c. You should see a ?Mail Recipient? files, mapping that to a application would do no good, now it would be ?Unknown application? ? pls check that.
Actually I started noting a long list of Registry checks that I wanted you to confirm, but that would a long process and I cannot say I would nail the problem, as I do not have the issue on hand to experiment with.

Right so here is my solution — Once you are there in the Sent to folder of the user.
Create a ShortCut of the outlook 2003 in that folder. And now go to Win.explorer and right click a file say ?send to ? you will see the shortcut listed as well *(Confirm this, if not there then you have added shortcut in the wrong ?send to? folder ) now click it and it should open outlook new mail with the file attached to it.

Walla .. if u get this working right ? delete the old file ?mail recipient? and rename the oulok shortcut as the same.

HOPE this works

Regards
Vichu

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In IE go to tools internet options click the program tab on next to email see where it is pointing should be outlook.

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Its Outlook…

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If you look in the documents and settings folder of the user. The SendTo shortcut has a MAPIMail extension. Change the MAPIMail file type to point to the mail application of you choice. My Computer->Tools->Folder Options->File Types. Look for MapiMail and then change…

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Since your exec. has an MSN account, I’m going to assume he has a Microsoft Passport account. If so, the email address in the passport could be set to the msn email instead of your local ( Exchange ) account. If so, Microsoft seems to be forcing(maybe not the right word) the use of that email in lots of cases. See if his passport profile shows his msn account email and try changing it.

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Nope, but thanks…

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Go to Control Panel – Internet Options. Select the programs tab. In the e-mail drop down select Microsoft Office Outlook.

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Yep, but nope…

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This may not help for 2 reasons:
1) It is not clear what is meant by, “invokes MSN”.

Does this person mean their browser navigates to MSN home page, or MSN Messenger boots, or maybe something else?

2)Unfortunately it has been a few years since I had a similar problem and it hasn’t recurred, therefore my memory of the details is incomplete. What I do remember is that I would have MSN Messenger open and when I clicked on the link within the MSN Messenger window which should lead to Hotmail it would do something else. Sorry but I have forgotten what action would take place. 🙂

Dan dannygjk@hotmail.com

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I realize that this does not help directly, however maybe I helped by pointing out the lack of clarity in, “invokes MSN”.

Btw, is this a current, real problem, or a test based on a problem that has occurred in the past?

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First of all I always uninstall the msn explorer in Win Xp because of conflicts with IE.

as some sugested got to C:\Documents and Settings\Default User or C:\Documents and Settings\”user name” and find the senndto file. it will be a hidden system file if they are set to be hidden then you will have to change the setting under a admin name to be shown then go into the send to folder and right click on the properties for the link and verify what .EXE it is using for the outlook, and if it is wrong then just delete it and copy a short cut from the proper one there.

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#27….37…and others….thanks anyaway Lockman9

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Try this one: (trudging through my ancient O/Ses)

In the registry (HKCR; search for sendto, the default string for Office2k would read: C:\Program Files\Microsoft Office\Office\SENDTO9.DLL
I beleive that Office2k3 would show a more up to date DLL.
I havn’t seen Office2k3 settings in the registry as yet, the Registry does contain the pointers to “default” programs. Which leads me to this next question: is Office2k3 set up on the Exec’s system the default email proggy, or is hotmail the default?

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It seem to me that before my XP went down, (kids clicking STUFF=ie porn toolbar & pop playing reg.exe hacker/virus??.) I had XP Pro set to auto update these auto updates aded some features that do NOT come on the XP Pro disc. When in control panel and in the add/remove programs folder there was a icon on the left side that allowed you to set defaults such as win. Media player over QuickTime there also was a little bitty check box that allowed you to have a default as well as allow another program to operate. looked something like Microsoft program then something else then OTHER/CUSTOM I have been back and it is not there with the original install disc but was there with all the updates/security stuff MS install automaticly. I have ordered the MS Security service pack cd from MS it’s a free-bee aftr that arives I will install sp1or sp2 if it’s out of beta testing by then it does change the right click properties in that open has an open with option that let me use 1 of 4 different photo editors. release date is Feb/2004 http://www.microsoft.com/security/protect/default.asp?Locale=en-us then download sp1 if not on a disc? and check the status of sp2 for XP Pro this should change or give you more send to options as well as the ability to use Micorsoft programs in conjuction with non-MS programs. looks like this MS-only,-Secondary software only,-OR MS and allow access to other programs. Check it out give it an honest try and see what gives. an example SBC/Yahoo Browser/E-Mail client took over control of my system went to that PLACE and set MS as default and allow SBC/Yahoo e-mail were sent and received via Out-Express, but if I opened SBC/Yahoo it would also brows internet in fact I could open both browsers like you can with IE6 and Netscape4.76 my photo programs were ms photoeditor(off-2000), Adobe photo editor, and my default was HP Digital Image but a right click on a photo let you choose which to use to do your editing this was set-up under the custom option were

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Part of me wanted to suggest you go to tools/options but for some reason I just couldn’t subject you to such blatent lack of attention. Now that I’m done bashing my fellow Tech Tepublicans…
I assume you are using the Send To “mail recipient” function. In the past, with kooky send to problems I have had good luck with a MS Powertool “Send to X” It can be downloaded from “http://www.microsoft.com/ntworkstation/downloads/PowerToys/Networking/NTSendToX.asp”. Please note the disclaimer. I had a similair problem using Novell’s Groupwise email and the send to feature of XP and was able to use the program from the link above to resolve a similar issue between Groupwise and the ever present Outlook Express.
Also, at this web site “http://www.kellys-korner-xp.com/xp_tweaks.htm” item #64 shows a registry file which will reset the send to, mail to, and/or send mail TO Outlook Express. Perhaps by invoking the send to reg file it will reset the send to feature to OE. At least then you will have an idea of where to look to accomplish the same thing with Outlook 2003. Or you may have better luck than I did by simply viewing the registry file instead of installing it.
Your mileage, of course, may vary.

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Well, Microsoft has been as guilty as some of the black hats when it comes to installing malware – especially hooks into your system(s). Ask the EU.

May I suggest downloading the latest free version of Ad-Aware (and their most current reference file) and try running a scan. We’ve been using a paid version for a while, and can testify that it locates/cleans hooks and/or redirection in the Registry, cookies, files, whatever…

Whether you choose this program or another brand is immaterial; but hey, if you’re fighting phantoms, you may be [un]pleasantly surprised at what gets found and/or cleaned up. Can’t hurt, and hey, it may fix your problem [BONUS!]

Best of luck…

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I run AdAware often….and this isnt really the fix. Thanks

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Ok this may sound totally rediculous but I have had the EXACT problem and have been folloing this thread for days now and trying to empliment all the ideas listed that I had not yet tried. I decided to combine two of the ideas together to see what I got. SHAZAM!! IT worked…so…here’s what I did… I opened the C:\Documents and Settings\Default User\SendTo folder…. in it is a letter icon that says “Mail Recipient” and has a type of MAPIMAIL file. Right click that and go to the Open with choice. when asked what program to open that in, choose the Outlook.exe file … mine is in the C:\Program Files\Microsoft Office\OFFICE11 folder. BE SURE TO CHECKMARK THE “ALWAYS USE THIS PROGRAM TO OPEN THESE FILES” BOX!! then hit either enter or ok all the way back out…. now…. open ANY browser and surf to any page. Click File/send/page by email. OUTLOOK OPENS!!!!
And the page is there ready to be mailed….. although I have no idea what caused it…this does fix it!!!

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I’ll double check this setting, and do exaclty as you suggest. If it works, I’ll give you the points.

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I wonder, what OS is he/she running? I’ve tested with both logged in to MSN and not and it works fine with me in both Windows Explorer and Internet Explorer. I’m running XP Professional.
;-)Gunilla

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XP Pro, Office 2003, MSN 9?

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In reply to Outlook and MSN Conflict

I wonder, what OS is he/she running? I’ve tested with both logged in to MSN and not and it works fine with me in both Windows Explorer and Internet Explorer. I’m running XP Professional.
;-)Gunilla

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XP Pro, Office 2003, MSN 9?

Reply To: Outlook and MSN Conflict

In reply to Outlook and MSN Conflict

I wonder, what OS is he/she running? I’ve tested with both logged in to MSN and not and it works fine with me in both Windows Explorer and Internet Explorer. I’m running XP Professional.
;-)Gunilla

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XP Pro, Office 2003, MSN 9?….STILL

Reply To: Outlook and MSN Conflict

In reply to Outlook and MSN Conflict

I wonder, what OS is he/she running? I’ve tested with both logged in to MSN and not and it works fine with me in both Windows Explorer and Internet Explorer. I’m running XP Professional.
;-)Gunilla

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I wonder how many times you clicked…;O)

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In reply to Outlook and MSN Conflict

I wonder, what OS is he/she running? I’ve tested with both logged in to MSN and not and it works fine with me in both Windows Explorer and Internet Explorer. I’m running XP Professional.
;-)Gunilla

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I guess its 5

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IT IS EASY TO DO.
simply you need swith off your automatically start of MSN with starting WINDOWS. I have early your problem too. But now all right and any my attempt of sending letters starts form Outlook at first!
Sincerely, LukCAD

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I have seen this before, there is a registry fix, but can’t remember the location for it. But the other way to fix this is to uninstall outlook and reinstall. Then re-assign outlook as the default mail client.

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I have the SAME situation a couple of months ago. The issue is the mess of the registry database (due to install/uninstall the prog. a lot of times). You must open de regedit and (F3)search for ‘mailto’ into the whole database. When you get to mailto with some sub-branches stop to the shell branch and there you’ll find ‘open’ with a key that contains the shotcut to the default mail prog. Be sure that it’s the real shortcut to outlook, or do correct it. Continue the search (F3 again) and find the next same branch structure. You must correct all the occurence !
If you are sure the contents of the “send to” folder in the c:\Dosuments and settings…. is correct too and the ie->tools->… the same, then all things must work fine. So good hunting in the registry…

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In reply to Outlook and MSN Conflict

Check the IE default programs by doing the following:
1. Open IE.
2. Select Tools, Internet Options…
3. Select the Programs tab
4. Ensure that beside EMail: is MS Office Outlook.
5. Click OK
6. Try it.

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Thanks….

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In reply to Outlook and MSN Conflict

I had almost the same situation at work and answer 33 did the trick. Have you had a chance to try that? The only conflict we had was that the change would take effect but there was an ini file that kept changing the setting back on reboot. If that happens than more than likely MSN has an ini file that is modifying that (URL:mail to) settings.

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In reply to Outlook and MSN Conflict

TPCosmo, While I may not have your answer directly, I would like to point you back to answer #20 posted by Gerard de Graan and remind you that the absence of a particular key may simply imply that an undocumented, ‘built-in’ default value is being used by the program. To explain my premise, MSN, in some other registry key, may have taken over the ‘Send To’ function and without further instruction will always intercept the Send To function an use it’s (MSN) own mail program. However, if you were to implement this key as Gerard mentions, then it is conceivable that even though MSN is still intercepting the Send To function, it will invoke Outlook instead of the MSN email program HotMail. Just a thought!

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Sounds to me like it could be the mail settings in outlook. I understand they work fine with all the others that may be why you are overlooking them. see that one of the mail settings in outlook are geard up for MSN? Hope it helps…

Jimmy

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Thanks Jimmy…..Did you meant to say that ‘None of the settings in Outlook are geared up for MSN.’ Right?

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In reply to Outlook and MSN Conflict

Questions:
Outlook has a setting to make it the
Did it ever work? and then did not? if so what changed? New Outlook or MSN updates or installs? and can a system restore be done via system tools.
Have all the windows updates been done?
Does this happen only on one machine?

Otherwise try this to reset the prompt for Outlook to be default
To re-enable this prompt so that it appears when you start Outlook (these are rules for 2002), change the value in the registry. To do this:

1. Exit Outlook.
2. Click Start, click Run.
3. Type regedit, and then click OK.
4. Locate the following registry key:

examine the registry entry for MSOffice and locate the default flag for the mail client.
HKEY_CURRENT_USER\Software\Microsoft\Office\10.0\Outlook\Options\General\Check Default Client
5. Change the value under Check Default Client to 1, and then exit the registry.

From
http://support.microsoft.com/default.aspx?scid=kb;en-us;296209

Finally more info about MSN and Outlook can be found here.
http://office.microsoft.com/assistance/preview.aspx?AssetID=HA011000051033&CTT=98

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I’m not so familiar with outlook or msn; however if you are running WINXP, you can try right click on start button then select properties; this should bring you to start menu tab select start menu then select customize this will take you to general under the you’ll see show on start menu go to email there should be a drop down menu select the program you want to use as default then ok then apply then ok.

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In reply to Outlook and MSN Conflict

Launch Outlook|Select Tools|Options|On the General Tab|Select Outlook as Default Application|then apply|Then Ok. Hope this Help Also check if MSN is set as default application and unselect it and uncheck any option to check if it is default application also.

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In reply to Outlook and MSN Conflict

well poop and crapola I was hoping to see some answer or other on this.

I run XP Pro with Outlook 2003 [which connects to our Exchange server] AND have MSN AND hotmail. Also have a test network here that duplicates out big network. I don’t have the problem you describe. If I set email in IE to hotmail, the send to function opens up hotmail. If I set it to Outlook, it opens up outlook. MSN doesnt rear up and claim Me ME! cuz in IE connection settings the never dial a connection is marked and of course we use TCP/IP. I DID remove outlook express cuz it’s nasty and always wants to make itself used no matter what.

Can’t see to duplicate your problem on our test network. Spent a couple of hours fiddling with MSN, hotmail, MSN Messenger and Outlook but NO JOY!!! MSN is like AOL and both are always trying to make themselves default ISP’s when you open up IE [hell earthlink is worse than those 2.]

I’ll blame the user :0 oh by the way, what versions are you running for IE, MSN Messenger, MSN? all patched up?

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oh by the way in MSN 8, under “help and settings”, “settings”, “set your email preferences”, “email options”, “how do you want to setup up your email”, down at the bottom is a little hyperlink that if a user clicks it, it makes MSN the email client in IE. now I’ve fiddled with this to see if theres some checkbox that says “always make MSN the default email” and couldn’t find one. If I change the email specified in IE, programs from MSN [when I click that little hyperlink in MSN and it makes MSN show up as email in IE] to hotmail, then hotmail via MSN Messenger works, MSN doesn’t rear its head. Are you sure that in IE on the connections page MSN isn’t checked as the default in dial up/VPN AND that always dial my default connection is checked? only way I can figure out how your problem is happening.

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Hello. I would try here only because this has caused havok on my machine in the past. If your user has a passport enabled under his account, then most likely MSN was set as the default client. I have found that enabling passport has caused a number of applications to misbehave. I would remove the users passport alltogether since it controls mail, instant messaging and also allows private info to be made available to anyone who hacks the machine. I hope this helps.
P.S. You should also remmove any passport entries in the registry as disabling passport won’t do this.

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In reply to Outlook and MSN Conflict

SOLVED IT 🙂

I have tried almost all answers in the list, but none worked for me (had the same Problem on my home XP machine with an Outlook XP):

This is what I did:
Using run / regedit

HKEY_LOCAL_MACHINE\SOFTWARE\Clients\Mail

Had three subkey entries:

“Hotmail”
“Microsoft Outlook”
“Outlook Express”

I just deleted the top subkey “Hotmail”. The next “Send To / Mail Recipient” click already started Outlook 🙂

Hope this helps and hasn?t been written before…

Wish you luck,
Christian

Reply To: Outlook and MSN Conflict

In reply to Outlook and MSN Conflict

If the problem does not exist with another user on the same computer then it is not the computer.

If the problem follows the user account to another known good machine (as stated in your comment to #5) then it has to be in the roaming profile of the user by process of elimination.

With the user logged off, rename the roaming profile to something like profile.bak and delete the local profile under Documents and Settings.

Then have the user log in. This will create a new profile for him. Verify the problem doesn’t exist. If no problems are ecountered, proceed with the MSN configuration. After MSN has been configured, check to see if the problem exists.

Since this is a new profile, you’ll have to know what the name of the exchange server is and reconfigure his Outlook to point to the correct mailbox.

Once all this has been done, verify the problem. If it does not exist then you are done. If the problem does persist, then there comes a point where it is know longer cost effective to continue to find a solution to a problem that can be rectified by the user utilitizing one of the many different methods.

You can at that point delete the new roaming profile & the new local profile and rename the original back to its original name.

I hope this solves your issue.

Reply To: Outlook and MSN Conflict

In reply to Outlook and MSN Conflict

What size is the shortcut in the sendTo folder?
It should be 0Bytes and should open with an “unknown” application.
You could use an older version of MS powerToys (like for Win95) and install the SendTo applet to ceorrect the sendto shortcut
Just an Idea

Reply To: Outlook and MSN Conflict

In reply to Outlook and MSN Conflict

Hi ,

Please try this and see if it works.
From the within the send to folder hold shift and right click on the mail recipient ( mapimail file)and select the Ms-Outlook program from within Program files->Msoffice .

Regards
Jaswinder

Reply To: Outlook and MSN Conflict

In reply to Outlook and MSN Conflict

I tend to agree with answ. 99 a corupt usr profile. Depending on your bosses intelligence leavel just tell him the buttons broke.

Reply To: Outlook and MSN Conflict

In reply to Outlook and MSN Conflict

dear user,
outlook and msn messanger are not compatible they have conflicts because they are two diffent programs as of this time i have not heard of a way to configure where hotmail is the domamaint mail service

Reply To: Outlook and MSN Conflict

In reply to Outlook and MSN Conflict

Firstly, as being a Techie in a corporate network I can appreciate your situation. MSN and corporate networks never should really been mixed. In the corporate network here I have disabled ALL access to MSN and the protocols it uses (with the exception of HTTP – ISA is such a treat 🙂 )
My hunch is that the problem doesn’t lie in the programatical side of things, but rather the profile side of things. If it is a corporate network, then the EU shouldnt be using a local profile (the only locals that should exist are the admin and guest account, the guest account is either disabled or set with a 30 character password 😉 ) My hunch is that somehow, the roaming profile has been associated with the users .Net passport / profile. Windows XP when first installed / run enables the user to associate their profile with MSN. Perhaps the problem lies here, chances are that if none of the registry tweaks have worked, they would most likely be over ridden due to the underlying seurity priviledges of a roaming profile. The real sure fire way to test this theory is to make a backup of the original profile; and create a new one for the user.
So lets say the roaming profile is for John Smith
JSmith
Copy this out of wherever its stored on the server and create a new one
JSmith1 (or something similar)
test the “send to email recipient” option and see if it is any different. If it works, then simply transfer the files (My documents, .PST files etc) to the new account, then delete the old one and rename it back to JSmith.

let me know how you get on

Reply To: Outlook and MSN Conflict

In reply to Outlook and MSN Conflict

Umm this might sound too simple but, check the tools/internet options/email setting in IE?
It should be set to Outlook.
I do not use nor have ever used MSN explorer but
it may also need to be changed.
By the way which is the default browser?
MSN or IE?
Changing both to use Outlook should do the trick.

Reply To: Outlook and MSN Conflict

In reply to Outlook and MSN Conflict

A hidden little setting is under “Folder Options” in Windows Explorer.

If you go to the ‘File Types’ tab, you will see all the extensions your system recognises, and which program is assigned to it.

While the “Mailto” setting is not a file association, Microsoft has put this under here probably because it is to do with associating programs with functions.

If you scroll down the list to the extension “NONE” and the file types “Mailto Protocol” you will see the icon of the associated program. Click advanced and browse to your Outlook.exe in program files and select this program as the default for sending mail.

This makes Outlook the default program for sending mail when you click on an “Mailto” hyperlink on the net. It should do the same in explorer but I can’t think of any instance where I could test this for you.

If you are running Windows 2000 or XP, install the latest service pack, go to Add/Remove Programs and click on set Program Access and Defaults…ensure that Microsoft Outlook is listed and set it as your default email application. This will override any other setting.

Take careful note that all of the settings above are USER SPECIFIC and will not affect all users of the computer, it will only set it for the current user.

Hope this helps,
The Young One

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