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Outlook and MSN Conflict

By TPCosmo ·
I have a situation where an executive of my company is running Outlook 2003 along with MSN. When in Internet Explorer, or Windows Explorer, and trying to use the 'Send to' function to e-mail a file, it invokes MSN instead of Outlook. All default E-mail settings in IE are pointing to Outlook. All the office programs, and Adobe Acrobat will function perfectly with the 'send to' function, but Internet Explorer and Windows Explorer dont, even if Outlook is already open.
Any ideas would be greatly appreciated. Thanks a lot!

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by darts32 In reply to Outlook and MSN Conflict

This may help even though it is for Outlook 97.

http://tinyurl.com/2xrj2

The registry key will be slightly different because of the version of office. Save the key first to a file then you can put it back if the issue is not resolved.

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by TPCosmo In reply to

No Mapidll key under that path.

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by CG IT In reply to Outlook and MSN Conflict

I couldn't find any know issue articles involving Outlook 2003, MSM Messenger Service [hotmail] and Windows Messenger Service. I have, however, run into problems on the network involving IE configuration on the domain level vs local computer level where Outlook express is involked instead of Outlook 2003 even when IE is configured to use Outlook 2003 via a domain wide computer configuration group policy. No ones complained about hotmail vs Outlook 2003 though. Taking a big stab in the dark, I would venture that computer configuration domain wide is conflicting with computer configuration locally-non domain as to which program to involk when sent to is pressed.

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by TPCosmo In reply to

HMMM...I dont have any computer configuration done with Group Policy, so at the the most I would say the computer gets the 'Default Domain Policy', which I dont think is the source of the problem. The same XP Pro box, with a different user logged in, with no MSN configuration done for that user, will work just fine in all regards. Somehow it seems MSN did something somewhere. Thanks

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by CG IT In reply to Outlook and MSN Conflict

ah different user same box no problems. Humm, another stab in the dark here. I would venture user error.

Could it be tha the user logs in locally, meaning local to that computer and not on the domain? Then tries using the programs? Crap I don't know. Users have a way of mucking things up then want to know whats broken.

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by TPCosmo In reply to

Thanks for the thoughts, but no Domain vs. Local login here. I usually like to blame the user too.) but not really the case here. The real pain is that there about 50 ways to get an attachment in an e-mail, but he wants to do it this way. I think most people just do it with a method that works right, but this guy wants to use the 'send to' function. ARGG...

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by sgt_shultz In reply to Outlook and MSN Conflict

if log in as different user, does this happen? is this xp?

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by TPCosmo In reply to

Stated before, XP Pro, different user with no MSN account, no problem.

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by darts32 In reply to Outlook and MSN Conflict

Since on the same box it works fine for another user, just delete the local profile and rebuild it. Seems something is corrupt there.

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by TPCosmo In reply to

Nope, can replicate the same thing on multiple machines. Its an issue somewhere with Windows, or MSN, or Outlook. My feeling is a registry key is not set properly, butI cant pin point it. Thanks anyway.

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