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  • #2178367

    Outlook – Blank To: field after sending

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    by gav@melbourne ·

    Sent items for this user occasionally don’t have a name in the To: field (completely empty).

    There are no other recipients. The email is sent successfully, but there is no way or seeing exactly who the email went to, on screen or in print (bad for filing).

    Seems to be occuring when the user sends as a delegate (on behalf of her boss). Using Outlook and Exchange 2003.

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    • #3132270

      Reply To: Outlook – Blank To: field after sending

      by sandeeppanayil ·

      In reply to Outlook – Blank To: field after sending

      if you send the mail with the email ids to BCC then the recepient cannot see the TO :
      This portion will be totally blank.This is done generally when people doesnot want,who all are the recepeint.

    • #3121784

      Reply To: Outlook – Blank To: field after sending

      by gav@melbourne ·

      In reply to Outlook – Blank To: field after sending

      I’m am reffering to the sender, not the recipient (“Sent items for this user…”)

    • #2511205

      Blank To field in Sent Items

      by Anonymous ·

      In reply to Outlook – Blank To: field after sending

      We have this problem too…. it only occurs when sending to an address outside of the domain. Also, if you open the sent item and hit Reply to All, you will see all the addresses the email was sent to. At that point, if you try and add the address to contacts, you will get a double quote mark in the Display Name.

      I still haven’t found a solution…..have you??

      • #2593076

        Same Problem here: email reaches recipient, but sender views & no To addy

        by btemple ·

        In reply to Blank To field in Sent Items

        Our sender with the missing “to” field is not BCCing and not sending on behalf of anyone. The emails reach their recipients but when viewed in Sent Items there is nothing in the To field.
        It is intermittent and we cannot recreate it at will. We run Exchange 2003.
        Please forward me a solution too if it does not post here. Thank you!

      • #2612954

        Blank To field in Sent Items (IMAP)

        by mcrudo ·

        In reply to Blank To field in Sent Items

        Just checking in…has anyone found a solution to this issue yet? We have a single user who is experiencing the same issue daily.

        Problem:

        -User uses Outlook 2003/SP2 @ desk
        -When off-site, user uses a browser-based email (squirrel mail) to access email.
        -When user returns to desk and opens Outlook, all of his sent items sent using Squirrel Mail have blank names in the “To” field until the user opens or previews each message in a reading pane.

        Any ideas about this?

        Thanks,
        Matt

        • #2629472

          Reply To: Outlook – Blank To: field after sending

          by david_hymers ·

          In reply to Blank To field in Sent Items (IMAP)

          Anyone have a solution for this yet, I have a user who is getting this problem quite often.

        • #2665174

          Reply To: Outlook – Blank To: field after sending

          by robcne ·

          In reply to Reply To: Outlook – Blank To: field after sending

          After a LOT of searching I have gotten down to the bottom of this problem. There are actually 2 similar ways that this problem can occur. Both of them boil down to basically the same problem (lack of a Display Name).

          1. When the user creates a new email the recipient’s address will come from the cache file. If the email address doesn’t contain a Display Name the Display Name ends up being “, and when you view the item in your Sent folder you’ll see a blank name.

          2. When the user does a Reply/Repy-to-All and the address doesn’t contain a Display Name you’ll notice that the address is . Note: The offenders are always displayed in “<" and ">“.

          You can correct #1. by updating your contacts that don’t contain a Display Name, so that future messages WILL contain one.

          You can also correct #2 by being careful when using Reply. If you notice an address inside of “<" and ">“, right-click on the address, pick Outlook Properties…, and update the Display Name field.

          If Outlook were a bit smarter then perhaps it would use the email address, if Display Name == “”, but until then keep an eye out, mainly when replying to email.

          The following link helped me figure all of this out…

          http://www.outlookpower.com/issues/issue200311/00001126001.html

          Rob

      • #2972619

        Same problem

        by daniel.marquis ·

        In reply to Blank To field in Sent Items

        I have the same problem after recently migrating from Lotus notes to Outlook. One of our users when trying to search for certain emails in his ‘sent’ folder – the ‘to’ field is blank so he can’t find the mails he needs to. It is Outlook 2003 SP2 running alongside office 2002 on XP SP2.

    • #2880182

      Blank To field in Sent Items

      by mo76ine ·

      In reply to Outlook – Blank To: field after sending

      we have the same problem with “Blank To field in Sent Items”

      any help i appriciate thanks

      Mo

    • #2441621

      Same here

      by insx72 ·

      In reply to Outlook – Blank To: field after sending

      I have the same problem. Occasionally one of our users will send an email (the last one was a “reply to all”) and the sent item has no recipients (no internet headers at all). The email does not go anywhere. This could be really unfortunate if the message is urgent.

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