Software

Poster rated this answer.

Our sender with the missing "to" field is not BCCing and not sending on behalf of anyone. The emails reach their recipients but when viewed in Sent Items there is nothing in the To field.
It is intermittent and we cannot recreate it at will. We run Exchange 2003.
Please forward me a solution too if it does not post here. Thank you!

Just checking in...has anyone found a solution to this issue yet? We have a single user who is experiencing the same issue daily.

Problem:

-User uses Outlook 2003/SP2 @ desk
-When off-site, user uses a browser-based email (squirrel mail) to access email.
-When user returns to desk and opens Outlook, all of his sent items sent using Squirrel Mail have blank names in the "To" field until the user opens or previews each message in a reading pane.

Any ideas about this?

Thanks,
Matt

Anyone have a solution for this yet, I have a user who is getting this problem quite often.

After a LOT of searching I have gotten down to the bottom of this problem. There are actually 2 similar ways that this problem can occur. Both of them boil down to basically the same problem (lack of a Display Name).

1. When the user creates a new email the recipient's address will come from the cache file. If the email address doesn't contain a Display Name the Display Name ends up being ", and when you view the item in your Sent folder you'll see a blank name.

2. When the user does a Reply/Repy-to-All and the address doesn't contain a Display Name you'll notice that the address is <whatever@somewhere.com>. Note: The offenders are always displayed in "<" and ">".

You can correct #1. by updating your contacts that don't contain a Display Name, so that future messages WILL contain one.

You can also correct #2 by being careful when using Reply. If you notice an address inside of "<" and ">", right-click on the address, pick Outlook Properties..., and update the Display Name field.

If Outlook were a bit smarter then perhaps it would use the email address, if Display Name == "", but until then keep an eye out, mainly when replying to email.

The following link helped me figure all of this out...

http://www.outlookpower.com/issues/issue200311/00001126001.html


Rob

I have the same problem after recently migrating from Lotus notes to Outlook. One of our users when trying to search for certain emails in his 'sent' folder - the 'to' field is blank so he can't find the mails he needs to. It is Outlook 2003 SP2 running alongside office 2002 on XP SP2.