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Outlook Calendar Busy search

By wolmaral ·
Hi, I would appreciate it if someone can assist me on what procedure I should follow to ensure that I can conduct a busy search on my internal Colleagues if I wish to schedule such individual(s) for a meeting on the Outlook Calendar. I am running on Office 2007, OS is Vista. I am not sure if it could be an Exchange Server issue as then I will have a problem as I am working as an Infrastructure Project Manager Consultant on a Contractual basis for a Telecoms Company. I logged calls for IT Specialists to assist me with the problem but unfortunately the Organization is running on XP and Office 2003.


I receive a No Information response on the Scheduling Assistant of the Calendar on Outlook as well as no free busy time can be retrieved.

I went as far as contacting and loggig calls assigned to the supplier of the licensed software for assistance, but to no avail. It is not pirate copies it is original licensed software I purchased. Piracy is out!!!!

Any proposals will be greatful as I attempted many before.

Thanks

wolmaral

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We had the same problem, but it's an easy fix...

by ThumbsUp2 In reply to Outlook Calendar Busy sea ...

.. although, you can't do it yourself. It's done at the server level.

We're all on a Hosted Exchange 2007 server, but 99% of the users run Outlook 2003. For those of us who upgraded to Outlook 2007, the calendars wouldn't show free/busy time.

The fix was to ask that a new CNAME record be created pointing to the Exchange 2007 server. I don't remember exactly what that change was, but I do remember that it had to be done.

You'll need to speak to your System Administrator and tell them the problems you're experiencing along with mentioning the CNAME entry that will need to be added. If they can't do it, they'll know who to speak to.

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