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Outlook Crash on Open

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by chc57802

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In the last week, two clients on independent boxes have had the same problem, when opening Outlook (Office XP Pro), outlook generates an error and closes, will not open in Safe Mode.
<---
AppName: outlook.exe AppVer: 10.0.4510.0 ModName: outllib.dll
ModVer: 10.0.4712.0 Offset: 0002d431 --->
Event Viewer shows Event ID: 1000, which when I go to Microsoft, shows "no information available". I am able to open the pst file over the network on another box so it's not corrupt, I have deleted and re-created the user profile on the box, have have unintalled and re-installed the MS Office XP - any suggestions?

4 replies

by sgt_shultz

but did you re-create the Outlook profile? seems the things are fragile...check this out:
Microsoft Knowledge Base Article - 320856
OL2000: An Invalid Page Fault Occurs in the Outllib.dll Module If You Customize the Standard Toolbar in Outlook
View products that this article applies to.
This article was previously published under Q320856
SYMPTOMS
If you try to customize the Standard toolbar in Microsoft Outlook 2000, you may receive an error message similar to the following:

This program has performed an illegal operation and will be shut down.

If the problem persists, contact the program vendor.
If you click Details, you may receive the following error message:

OUTLOOK caused an invalid page fault in module OUTLLIB.DLL.
CAUSE
This problem may occur if the Outlook 2000 user e-mail profile is damaged.
RESOLUTION
To resolve this problem, re-create the Outlook user e-mail profile.

NOTE: If you turned on the Outlook e-mail service option Internet Only, you must first reconfigure Outlook to use the Corporate or Workgroup option to implement a new user e-mail profile.

To reconfigure Outlook with the Corporate or Workgroup option, and to re-create an Outlook e-mail profile, follow these steps:
Part 1: Change to the "Corporate or Workgroup" Installation
Start Outlook.
On the Tools menu, click Options.
Click the Mail Delivery tab, and then click Reconfigure Mail Support.
On the E-mail Service Options page, click Corporate or Workgroup, and then click Next.
Follow the on-screen instructions to reconfigure Outlook e-mail support.

by sgt_shultz

Part 2: Re-create an Outlook Profile
NOTE: Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.

If Outlook is running, click Exit and Log Off on the File menu.
Click Start, point to Settings, and then click Control Panel.
In Control Panel, double-click the Mail or the Mail and Fax icon.
On the Services tab, click Show Profiles.
Click Add to start the Microsoft Outlook Setup Wizard.
Click to select the check boxes of the information services that you want, and then click Next.
In the Profile Name box, type a name for the new profile, and then click Next.
Follow the remaining steps of the Microsoft Outlook Setup Wizard to configure each of the services that you selected.
In the When starting Microsoft Outlook, use this profile list, click the new profile that you created, and then click Close.
Start Microsoft Outlook to use the new profile.
MORE INFORMATION
For additional information, click the article numbers below to view the articles in the Microsoft Knowledge Base:
195500 OL2000: (CW) Configuring the Internet E-mail Information Service

196633 OL2000: How to Troubleshoot Invalid Page Faults (IPF) in Outllib

195718 OL2000: (CW) How to Create a New E-mail Profile for Outlook

195507 OL2000: Switching from One Installation Type to Another

by sgt_shultz

and this from
http://support.microsoft.com
search by article id
mskb article 196633
OUTLOOK caused an invalid page fault in module OUTLLIB.DLL at
MORE INFORMATION
This article discusses how to troubleshoot Invalid Page Faults (IPF) in Outllib.dll. The methods described below start with the easiest and most likely fixes, and progress to the more difficult fixes.

The troubleshooting methods listed and described below are:
Ensure Microsoft Outlook Express is installed and functioning correctly
Rename the Outcmd.dat File
Disable Extensions (note from ss: do this by running Outlook with the /safe switch, not by running xp in safe mode)
Start in Safe Mode
Run the Inbox Repair Tool on your Personal Folder.
Create a New Profile and Personal Folders File
Reinstall Outlook
Check your version of WinFax Pro
Do not use Microsoft Word 97 as your e-mail editor
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lots lots more in there and how-to's for the stuff in overview...

by lcampbell

Go to Control Panel - Mail
Change the settings for the account to NOT deliver to the .pst file
restart Outlook
Recreate the .pst in a location you will be able to find easily. If it is located on a network share and that is not connected when attempting to open Outlook it will crap out on ya. Can't find it's delivery location.
Wouldn't hurt to set up some logon scripts for the users to connect certain drives at logon so this will not happen in the future too.

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