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Outlook crashes when attaching

By sharon-a ·
I do freelance graphics from home. 2 days ago, outlook started crashing as soon as I did attach file. These are small illustrator files. It immediately crashes as soon as the file is selected. I tested other formats and the same thing occurs...HELP!

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by p.j.hutchison In reply to Outlook crashes when atta ...

Check that the file associations with Illustrator are correct (see Explorer, Folder Options, File Types).

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by ReWrite In reply to Outlook crashes when atta ...

Are you getting any error messages when Outlook shuts down or have you checked your event logs for error messages?


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Check Event Viewer

by gtrussler In reply to

Check the event viewer for failing drives/cables. If attachments are located on IDE/SATA drive the the CD/DVD drive is still polled. Failig/dislodged cable on CD/DVD will cause a hang.

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by sgt_shultz In reply to Outlook crashes when atta ...

how is your anti-virus protection. does it do this is safe mode? have you tried an office repair. anything in the event log

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by nick.mortin In reply to Outlook crashes when atta ...

What version of outlook are you running?

I had the same problem when using office 2007. I went on the office website and downloaded the updates for it and no longer have the trouble.

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by petemate2003 In reply to updates

hi, could you be more specific and write here more details about those updates, pls.

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Windows Explorer

by tj_win7 In reply to Outlook crashes when atta ...

I too have seen this issue with Outlook 2010 on a Windows 7 platform. The crash happens when you open the attachment window and any network shares you may have mapped try to show up in the left window pane. If I unmap all drives, the error doesn't occur consistantly. It can be repeated with Word and Excel also.

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