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Outlook Crashing

By michael.burgess ·
When I open msges in full view and hit delete on the toolbar.. after about 3 or 4 outlook crashes.. here is the msg.
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Microsoft Visual C++ library runtime error!
c:/program files/...OUTLOOK.EXE
abnormal program termination
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I click ok and here is the next message.

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WINWORD.exe has generated errors and will be closed by windows.
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Now I have office2k and I have reinstalled it.. same thing..

any suggestions

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by sgt_shultz In reply to Outlook Crashing

i would update my anti-virus definitions to the latest and scan my computer
i would go to officesupdates.microsoft.com and apply the latest service packs and updates.

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by sgt_shultz In reply to

maybe also try turning off Word as your email editor. instructions are in Outlook Help. also notice 'Troubleshooting Word as your email Editor' also in Help...

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by michael.burgess In reply to

I have tried all of this.. I just applied all service packs and patches .. still crashes.. any other ideas?

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by rdgates In reply to Outlook Crashing

There are a couple of things you can try with the format of the email:

1. Outlook defaults for plain text, you can try using html formatting or use plain text instead of html if that's how it's set now.

2. Since your getting a winword error. I would also suggest NOT using word as your default editor.

3. Both of these options are found under tools -> options -> mail format. Changing these options has fixed alot of problems for me. Good Luck.

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by michael.burgess In reply to

It will work if word isnt my email editor.. but word needs to be the email editor.. got any other ideas?

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by Konza In reply to Outlook Crashing

I don't know if this will solve your problem or not, but I've had good luck using Detect and Repair when things get a little flaky with my install of Office 2K. It can be found on the Help Menu in any Office program. Be sure to have your Office 2K CD handy when you do this.

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by michael.burgess In reply to

Poster rated this answer.

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by michael.burgess In reply to Outlook Crashing

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