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outlook emails not passing exchange

By robbielee ·
I am running Server 2003. I have set up certain individuals at work to use Outlook with Microsoft Exchange and Internet Email services running. Birch, our ISP, holds our emails and we pull them off into Outlook. I have a copy of the messages being saved on the Birch server. When an Outlook user emails another employee who is not using Outlook but has the same email/domain ending as the Outlook user, the non-Outlook user does not receive the email. Likewise, if Outlook users email themselves or other Outlook users in the company, they will get the email in Outlook but not on Birch's webmail site. Obviously, I need to fix something on the server, but I'm not sure what. I have tried to set the Smart Host, but that did nothing for me. I did go through the Internet/Email wizard which set up a SMTP connector. I would greatly appreciate any advice.

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by statykserver In reply to outlook emails not passin ...

Sounds like your using ms mail (interoffice email). I know the server is 2003 but I'm asking about the ms office application versions.

Which version of office are you using?

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by robbielee In reply to

Poster rated this answer.

Thanks for your reply.

The first mistake I made was that under each user's account, I had added the smtp email address of bedfordfallsusa.com. I went back and removed this from the users that are not using Outlook.

After doing this:
When I would send an email message from an Outlook user to a non-Outlook user, I would get an undeliverable message back. After about six hours of going in circles uninstalling and reinstalling stuff, I had a break through. One Outlook user could actually email a non-Outlook user. So I hunted for the differences. I can say right now that I feel pretty stupid because it was so simple. I had to go to each Outlook account and set the Delivery options under servces to have the Internet Email at the top of the list. This does not solve the issue with the fact that when Outlook users email each other it will not go to the Birch server, but at this point I don't think I care.

I thought I would include this solution in case anyone might be interested.

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by curlergirl In reply to outlook emails not passin ...

Just to make sure I understand your question - some users are using Outlook and some are using a webmail site to get their email. The problem only exists when the Outlook users try to send email to webmail users. The question is: Is the email domain name (i.e., @domain.com) the same on both the Exchange server and the Birch system? It sounds to me like that's what you're saying, and if so, this is the cause of your problem. If you send an email from a client connected to the Exchange server (i.e., a client using Outlook), it will assume that the mail is to be delivered locally because the domain name is a local domain name. It is not even trying to deliver that email to the Birch system. The Outlook users can get their local mail because they are connecting to the Exchange server locally and it is being delivered to them from there. There are two ways to solve this problem:

1. Set up everybody to use Exchange.

2. Change your local domain name to something else, such as local.domain.com. This would be for your email domain ONLY, not for your Active Directory domain - changing that is much more complicated.

Hope this helps!

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by curlergirl In reply to

PS - that should be "set up everybody to use Outlook", not "to use Exchange".

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by robbielee In reply to

Poster rated this answer.

Thanks for your reply.

The first mistake I made was that under each user's account, I had added the smtp email address of bedfordfallsusa.com. I went back and removed this from the users that are not using Outlook.

After doing this:
When I would send an email message from an Outlook user to a non-Outlook user, I would get an undeliverable message back. After about six hours of going in circles uninstalling and reinstalling stuff, I had a break through. One Outlook user could actually email a non-Outlook user. So I hunted for the differences. I can say right now that I feel pretty stupid because it was so simple. I had to go to each Outlook account and set the Delivery options under servces to have the Internet Email at the top of the list. This does not solve the issue with the fact that when Outlook users email each other it will not go to the Birch server, but at this point I don't think I care.

I thought I would include this solution in case anyone might be interested.

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by Mikel~T In reply to outlook emails not passin ...

Have all of the Outlook users use the Birch account as the default account for sending and receiving mail. That way, all email gets routed through Birch, and then pulled to your Exchange server. This will allow for the non outlook users to receive email from Outlook users.

This solution still stores email on the Exchange server, but all the email will be sent through the Birch servers, and not the Exchange server.

Hope this helps.

Mike

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by robbielee In reply to

Poster rated this answer.
Thanks for your reply.

The first mistake I made was that under each user's account, I had added the smtp email address of bedfordfallsusa.com. I went back and removed this from the users that are not using Outlook.

After doing this:
When I would send an email message from an Outlook user to a non-Outlook user, I would get an undeliverable message back. After about six hours of going in circles uninstalling and reinstalling stuff, I had a break through. One Outlook user could actually email a non-Outlook user. So I hunted for the differences. I can say right now that I feel pretty stupid because it was so simple. I had to go to each Outlook account and set the Delivery options under servces to have the Internet Email at the top of the list. This does not solve the issue with the fact that when Outlook users email each other it will not go to the Birch server, but at this point I don't think I care.

I thought I would include this solution in case anyone might be interested.

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by robbielee In reply to outlook emails not passin ...

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