Join or sign in Register for your free TechRepublic membership or if you are already a member, sign in using your preferred method below. Use Your Email Use FacebookUse Linkedin

Outlook error

Locked

I have a user that when they try to print a message in outlook, it comes up with “microsoft has encountered a problem and needs to close”. It shuts down outlook completely and restarts it again. They can print anything else using another office program, except outlook. I have unistalled office completely and reinstalled it, also downloaded the latest updates for outlook, still to no avail. Any help on this would be greatly appreciated.

Topic

Sounds Weird, but Check the Rules

In reply to Outlook error

I had a user w/the exact same problem, and I couldn’t figure it out for the life of me. It was only after she mentioned that she was also experiencing issues in adding new rules that I found the answer – she had 14 partially completed rules. Once we cleaned them up and rebooted, she printed from outlook successfully. Don’t know if that will help you or not, but give it a shot.

Thanks a bunch

In reply to Sounds Weird, but Check the Rules

That seemed to work. I went in and removed the rules they had set (which was only one), now it seems to be working normally again.

Thanks,
ND_IT

Still Doesn’t work

In reply to Outlook error

Well, I take that last comment back, it still doesn’t work. I removed all the rules associated witht the inbox. It seems to happen randomly now, before it would happen all the time.

Can’t print

In reply to Still Doesn’t work

Look in the Application Data, Microsoft, Outlook folder, and delete any files with prn. extensions. I had probs with this here. Hope it helps.

[Author]

Replies