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Outlook error

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by nd_it

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I have a user that when they try to print a message in outlook, it comes up with "microsoft has encountered a problem and needs to close". It shuts down outlook completely and restarts it again. They can print anything else using another office program, except outlook. I have unistalled office completely and reinstalled it, also downloaded the latest updates for outlook, still to no avail. Any help on this would be greatly appreciated.

4 replies

by sheilau

I had a user w/the exact same problem, and I couldn't figure it out for the life of me. It was only after she mentioned that she was also experiencing issues in adding new rules that I found the answer - she had 14 partially completed rules. Once we cleaned them up and rebooted, she printed from outlook successfully. Don't know if that will help you or not, but give it a shot.

by nd_it

That seemed to work. I went in and removed the rules they had set (which was only one), now it seems to be working normally again.

Thanks,
ND_IT

by nd_it

Well, I take that last comment back, it still doesn't work. I removed all the rules associated witht the inbox. It seems to happen randomly now, before it would happen all the time.

by janna.olsen

Look in the Application Data, Microsoft, Outlook folder, and delete any files with prn. extensions. I had probs with this here. Hope it helps.

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