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Outlook Express

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by tmcpherson

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Ever since SP3 was downloaded, Outlook Express will not allow me to use Word as my mail editor. It gives me the message that Word is either not installed, unavailable, or is a different version although both were installed at the same time from the same disk. Any suggestions?

4 replies

by thumbsup2

Are you talking about SP3 for Office, or SP3 for Windows?

I wasn't aware that Outlook Express ever had the functionality to allow Word to be it's email editor in the first place. Are you talking about Outlook instead of Outlook Express?

Both WHAT were installed from the same disk?

by tmcpherson

You are correct it is Outlook not Express. Both programs were installed and SP3 for Windows

by thumbsup2

It's entirely possible those patches need to be applied too because using Word as the email editor is unsafe. So, try SP3 for Office and see if that helps.

If it does not, first try a detect and repair (have the Office CD handy), then reapply all patches. If it still doesn't work, uninstall Office and reinstall it, then reapply all patches up to date and try again.

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