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Outlook Express 98 - Can't Delete EMail

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7 replies

by shess57

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IN Outlook Express on 98 the user opens her Sent Folder and tries to delete an EMail. Nothing happens. Tracing her sent folder to the file location I see the sent folder file with a .dbx extension and a sent file folder with a .old extension. Why can she not delete files in the sent folder? She can in other folders just not the Sent Folder?

7 replies

by sgt_shultz

i wonder if your personal folder is corrupt. here's what i would try: export Outlook Express/File/Export) all messages using Text Comma separated format. do your addresses also. then create a new identitiy and reimport the addresses and messages to it. see if that fixes the Sent folder...hope this helps..

by frank k

If you don't need to retain the items, do a search in windows explorer for Sent Items.dbx and delete it. When you relaunch outlook express it will recreate the folder. It sounds as if it is corrupt.

by ronypp

Normally there should only be a sent file with .dbx extension. Copy the .ld extension file to some other location and try deleting the mails from the sent folder.

OR

backup both the sent file (.dbx and .old) to some other location and delete them from the original location. Create a second identity and copy the sent items file with .dbx extension to the first identity location.Then replace the backed up sent items file(.dbx)...

Regards

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