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Outlook Express cannot connect to Server

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7 replies

by c2bart

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I use Outlook Express to login to my classes at the University of Pheonix - Online. I added a PCI 16 Soundblaster sound card to my computer and downloaded the software for it. Then I was not able to connect to the UOP server. I have tried the universities tech support with no success. It seems that there is a file missing. We tried replacing it, but no success.

7 replies

by mphoffar

Are you able to connect to anything?? I doubt installation of software for the soundcard did anything to screw up Outlook Express, but it may have created a resource conflict with your network card or modem, thus createing the lack of connectivity to anything, not just email.

What message do you get when you try to check your email??

Mark

by zlitocook

Try removing the sound card and uninstall the software then try connecting again. If you can then the card is the reason. Renistall the card and depending on your O/S go to control panel, devices, system look for a ! or x next to any devices. This means they are not ether set up correctly or the drivers are not installed.

by zlitocook

Try clicking on the device and click on properties then click on resources. This will show conflicts in IRQ or DMAs if there is conflicts you can try switching IRQs with each device. Or go to the web site to see if there is a FAQ for trouble shooting it.

by cnlson

what is the error and what is the missing file? what is the version of outlook express and operating system? if the sb16 install overwrote one of the newer dll files you may need to re-extract it to get oe to work correctly

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