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Outlook express locks up while opening w

By kazzbar ·
I have been using Outlook 5.5 express on a ibm thinkpad for sometime. About 2 weeks ago everytime I started looking at my new mail the program would freeze. I left a question with this forum. I uninstalled outlook express. Deleted all old mail.(didn't help) Downloaded 6.0 (didn't help. It seems that I have narrowed it down to Word 7 attachments. As soon as I open the attachment the computer freezes. Other attachments seem ok. The size of the word files doesn't seem to matter. I must do ctrl altdelete. restart the computer and if I go back into Outlook express and try to open the word attachment same thing happens. It doesn't seem to matter if I am connected to isp or not.

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Outlook express locks up while opening w

by Still_learning In reply to Outlook express locks up ...

What happens if you first save the attachment and then open it in Word? Does this make a difference? Can you open the document? Does this happen to all Word attachments? You also might want to rename your Normal.dot template and try it again, possibly the file has gotten corrupted. Hope this helps.

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