“Outlook has encountered a problem” – Likely caused by NortonLocked
Need a little help, everything was working well until I ran live update on Norton Internet Security. Once I downloaded the latest stuff Outlook started crashing with the message in the title.
I didn’t catch on until the next day when I updated a 2nd computer and Outlook started crashing there as well. DOOH!
I believe that the only thing that was updated was the virus definitions and Norton Confidential. Wish I had been paying more attention.
Outlook appears to crash as soon as it tries to send/receive from an account. All of my accounts are accessed via POP. Since this happens on invocation, it crashes right away.
I tried replacing NIS with the latest version but no good. No, I didn’t do a remove first, maybe I should.
I tried repairing Office. No good.
Outlook /safe crashes as well.
Just to be sure I went into task manager and killed just about everything. Of course Norton is protected so it won’t kill but Outlook still crashes.
If you need an error log great but not sure where to find it so need a pointer. I am an above average hack so I know a lot but not nearly as much as most of you.
Thanks in advance,