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Outlook in Office XP Locks up

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I have tried everything to stop lock up "program not responding". Have had to go to nother mail client. Not satisfactory. When I "deinstall" office XP, restart and reinstall, Outlook "finds" all the old email accounts & etc. and still locks up. How do I do a TOTAL deinstall of office XP so i can get a "Clean" install of office (and Outlook2002)and maybe the lock up problem will go by the way. I can not find the root of the problem so I give up, but Office XP won't even let me do that. Any ideas appreciated mucho!

10 replies

by navjun

to delete your old e-mail accounts.
open windows explorer and go to
C:\Documents and Settings\
"THIS IS YOUR USER NAME" \Local Settings\Application Data\Microsoft\Outlook

now delte all the files and you have gotten rid of old e-mail settings.now reinstall outlook

by dklippert

From the forums:
Try repairing your PST file first using the Inbox Repair Tool.

If Outlook starts okay with the /safe swich then the most common causes for
the locking up are:

1. Corrupt messages in your Inbox.
2. Corrupt or damaged Toolbar.
3. Damaged view.
4. Add-in causing the error.

Resolution
For No.1 remove the first or last message in your Inbox depending on how you
sort the Inbox.

If it is No 2 then renaming outcmd.dat (with Outlook closed) should clear
the toolbars, search your hard drive for a file called outcmd.dat and rename it to
outcmd.old then start Outlook
(if this doesn't cure your problem then you can rename the file back to
outcmd.dat and regain any customization of the Toolbars).

For No. 3 the running the /cleanviews command line switch will reset all
views to default for example from the Start > Run > type "c:\Program Files\Microsoft Office\Office\Outlook.exe" /cleanviews with the quotes and the space
before the forward slash. Note your path to outlook.exe may be different.

For No. 4 go to Tools > Options > Other > Advanced Options > Add-ins and
uncheck all the add-ins. Close and restart Outlook, then add the add-ins
one by one (closing and restarting Outlook each time) until you get to the
problematic add-in. Depending on the add-in you may be able to remove it
completely via Add/Remove Programs in Control Panel and then re-install a
fresh copy. If after a re-install you are still getting problems with the
add-in then uninstall it again close Outlook do a search for a file called
extend.dat and rename it to extend.old and repeat the installation of
the add-in.

by soilsavers

am running /cleanviews now when try to send email it locks up when hit SEND..task mgr.."not responding"..then msg comes up from WORD "remote procedure call failed"..all i can do is delete the msg..i am completely frazzled..THANX for your thought..any other ideas??

by dklippert

Remove Word as your e-mail editor. While you're at it rename/delete Normal.dot and delete any TMP files Word has left around. They start with a tilde (~). Delete ~*.*

by stephen sr.

In office XP MS Word as a text editor causes issues with some messages(sending or viewing) when using Outlook 2002. Use a different text editor from windows like notepad or add one like Textpad.

If calender is not needed, then use Outlook Express.

Before you reinstall office:
1. reboot after uninstall
2. remove office componets still in the user profiles and program files(sometimes it will miss a couple)
3. edit the registry to remove Office entries
4. reboot
5. reinstall office,this will be a clean copy

If there is little else on the computer I would fdisk the drive and do a clean install on the machine.

I prefer using Office 2000, it does not have the Outlook/Word issue that XP has.

by soilsavers

T H A N K Y O U M U C H!!!
I need Word so..deinstalled XP went in and deleted as much as i felt comfortable with..nothing in registry..rebooted bout 12 times..installed office 2000 pro and when it detected "previous install" I answered NO do not import..it asked 2 or 3 times if i wanted to import..always said NO..reestablished allllll email accounts and presto chango..it works..thanx again bob

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