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Outlook Not Authenticating to POP3 Server

By qballrail ·
I have a client whose Outlook will not authenticate to her provider's email server. All appears to be configured correctly, same password is used on the Web Interface and is accepted there. Password is for some reason rejected when using the client.

The computer has Norton Internet Security installed with the latest updates, etc.

The following are steps I have taken to resolve:

1) Delete and recreate user's account in Outlook.
2) Kill Internet Security processes, as well as Windows Firewall.
3) Completely remove Norton Internet Security.
4) Removed and reinstalled Office.
5) Successfully tested password on Web Interface.

Customer's Computer Software Specs:
- Windows XP Media Center Edition, SP2
- Norton Internet Security 2006
- Microsoft Office 2003

This machine is brand new, but not sure of all hardware specs. It is an HP Pavilion, however, not that makes much difference.

One thing that comes to mind as I write this, after removing NIS, rebooted, perhaps I should have removed the registry footprint? Surely ther is a much simpler solution.

Please help!

Thanks!

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Resloved On My Own

by qballrail In reply to Outlook Not Authenticatin ...

A little help would have been appreciated, though guys. I thought Tech Republic was where IT Pros can get help from colleagues. Perhaps I was wrong.

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Tech QA

by Tig2 In reply to Resloved On My Own

This is the first time I have seen your original post. I see that you originally posted on the 12th.

Generally when a question gets into Discussion threads it is hit or miss if anyone who sees it will know how to answer it. The Tech QA section insures that your question will get the best visibility by the people best qualified to provide an answer.

I understand that the Tech QA section will be replaced with the threads in the new look of TR. Hopefully that will reduce posts that get no response.

Sorry this happened.

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Thanks

by qballrail In reply to Tech QA

I appreciate the reply and info.

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How did you resolve this?

by mpamungkas In reply to Resloved On My Own

I have the same problem. All of a sudden it wasnt authenticating. I had Symantec now i have mc afee. I cant use outlook with hotmail but i can log onto the web version of hotmail fine.

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I have same problem

by pwilliams54 In reply to Outlook Not Authenticatin ...

I have the same problem with my client. She has Outlook 2003 and Norton Internet Security 2006. All is updated but receive error about outgoing server - 0x80042108. How did you fix it?

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