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Outlook / Office apps hangup error

By elay ·
Happy new year to all users - I have a good problem to start off the new year with.

I recently replaced Mcafee security Suite (including spamkiller) with zonealarm 6. I used Control panel Add / Remove programs to delete some old apps and all references to Mcafee. I still have Norton antivirus 2004 installed.
I am running XP pro with SP/2
Since then all my office 2000 apps give me the following error.
Hanging application OUTLOOK.EXE, version 9.0.0.6604, hang module hungapp, version 0.0.0.0, hang address 0x00000000
The application window opens but the hourglass hangs over the window. when I move the mouse off the window I get the active mouse arrow pointer
In Task manager I get 2 instances of the app with the message not responding - I dully kill these off and send an error response to microsoft.
I have searched google and many forums for a clue to the error - and I have got clues that might suggest that either mcafee is the culprit or there is a conflict between the antivirus apps. I have checked the firewall setups and disabled any processes to see if it made any difference.
In between I have updated all my office apps from office downloads and updated my XP files as well. I have used sfs /scannow as well. and then re-checked that my sytem was up to date with windows update. I have also tried to start my system in diagnostic mode.
I have found that the add / remove did not remove the spam killer directory and the task manager process table showed me that some mcafee files were still running. I tried to delete the spamkiller directory a number of times but was told that I did not have the correct permissions ( I log in as administrator) I have tried various registry cleaners
http://www.macecraft.com/jv16powertools2005/
I eventually managed to delete the spamkiller directory and then started getting an error message pointing me to mcmapi.dll. On google I found a forum that suggested I tried unregistering references to the addin in outlook - they did not

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by Matthew Yurksaitis In reply to Outlook / Office apps han ...

From the description you provided it sounds like the removal of McAfee Security Center may be the culprit. How was the removal performed? or via Windows Control Panel? Were the individual mcafee components removed first?

Note: Before uninstalling SecurityCenter, you must uninstall VirusScan, Personal Firewall, Privacy Service, and SpamKiller.

Click on the Start button.
Point to Settings (XP users skip this step).
Click on Control Panel.
Double click Add or Remove Programs.
Locate McAfee SecurityCenter in the list of installed programs.
Single click on SecurityCenter so that it is highlighted.
Click the Add/Remove or Change/Remove button.
Follow the prompts to remove SecurityCenter.
Restart your computer.
McAfee SecurityCenter has been removed from your computer.


If for some reason, you have removed all of your other McAfee programs and SecurityCenter will still not uninstall, do the following:

Double-click on My Computer (on some XP systems, click Start → My Computer).
Double-click on drive C:
Double-click on the Program Files folder
Double-click on the mcafee.com folder
Double-click on the agent folder
Double-click on the app folder
Delete any files that end with .adf by right-clicking the file and selecting Delete
Use the Control Panel to remove SecurityCenter, as listed above.


If it was via windows control panel there are still some McAfee components lingering around for the VIrus Scanner and SPAM filter which snaps into outlook. I would suggest reinstalling McAfee then removing according to the above steps. If that fails you may need to reinstall outlook and select reinstall/repair. (This would be my last resort though).

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by Matthew Yurksaitis In reply to Outlook / Office apps han ...

From the description you provided it sounds like the removal of McAfee Security Center may be the culprit. How was the removal performed? or via Windows Control Panel? Were the individual mcafee components removed first?

Note: Before uninstalling SecurityCenter, you must uninstall VirusScan, Personal Firewall, Privacy Service, and SpamKiller.

Click on the Start button.
Point to Settings (XP users skip this step).
Click on Control Panel.
Double click Add or Remove Programs.
Locate McAfee SecurityCenter in the list of installed programs.
Single click on SecurityCenter so that it is highlighted.
Click the Add/Remove or Change/Remove button.
Follow the prompts to remove SecurityCenter.
Restart your computer.
McAfee SecurityCenter has been removed from your computer.


If for some reason, you have removed all of your other McAfee programs and SecurityCenter will still not uninstall, do the following:

Double-click on My Computer (on some XP systems, click Start → My Computer).
Double-click on drive C:
Double-click on the Program Files folder
Double-click on the mcafee.com folder
Double-click on the agent folder
Double-click on the app folder
Delete any files that end with .adf by right-clicking the file and selecting Delete
Use the Control Panel to remove SecurityCenter, as listed above.


If it was via windows control panel there are still some McAfee components lingering around for the VIrus Scanner and SPAM filter which snaps into outlook. I would suggest reinstalling McAfee then removing according to the above steps. If that fails you may need to reinstall outlook and select reinstall/repair. (This would be my last resort though).

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by ctrservices In reply to Outlook / Office apps han ...

Yes, it does sound like the McAfee uninstaller botched the job.

Make sure that anything McAfee is removed in
Add Remove Programs. Then do a search of your system drive (usually C) for any McAfee directory (look in both the Root directory and in the Program Files directory). Delete any you find.

Then, search the Registry for (and delete) any thing McAfee. Reboot.

If you still have the problem, you will also need to remove Office 2000 (making usre to delete any directories and Registry files left over), and then reinstall the app.

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by elay In reply to Outlook / Office apps han ...

I have managed to fix this problem:

Solution was:

1. run microsoft cleanup utility for office 2000 on XP and delete Office 2000 installation.

By trial and error I found that this tool did not delete enough items in the registry

2. Delete the Office directory under program files

3. With regedt32 delete the following keys
HKEY_CURRENT_USER\Software\Microsoft\Office\9.0

HKEY_LOCAL_MACHINE\Software\Microsoft\Office\9.0

see http://support.microsoft.com/default.aspx?scid=http://support.microsoft.com:80/support/kb/articles/q252/5/66.asp&NoWebContent=1

With the keys selected, click Delete on the Edit menu. When you are prompted to delete the key, click Yes.

I ignored the rest of the information in the MS article.

4. Cleaned up the registry with a third party cleaner mentioned in my original post.

5. rebooted

6. re-installed office 2000 premium

7. tested if outlook and other word apps worked OK

8. updated my office 2000 installation from the MS office download site.

9. Gave a sigh of relief.

At a guess it looked like the registry was stopping the application working after maybe my removal of mcafee - thats just a guess though

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lampfishes

by Lampoon In reply to

I also recently got this bug. McAfee never installed on the machine but using Kaspersky AV and Zone Alarm. Have Office 2000 Premium. If I cannot narrow it down I will take the route advised. Regards

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