We have just finished installing a new Terminal server (2k3x64) which has office 2k3 installed.
Every time someone logs into the terminal server and opens outlook it opens then close straight away stating that
“outlook could not be opened. the outlook folder could not be opened”.
After troubleshooting for an hour or so I found that if I set outlook to prompt for authentication outlook would open but will then close out and error the same way
once the credentials have been entered – which makes me think it is an authentication problem.
(nothing shows in the audit logs)
But if I log onto the Terminal servers console session, I can put outlook into cached mode which works fine.
I have also found that if I enable encryption the users are able to open outlook in live mode without any issues.
I know the simplist solution is to turn the encryption on, but I haven’t seen this problem before at any other site so i dont see why it is needed to be enabled.
I’m wondering if anyone else has seen this issue and if so how was it resolved?
