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Outlook pasting and opening problems

By anejako ·
Running Outlook 98 on NT Workstation 4.0. User can't open up e-mail messages that have been Copied and Pasted into e-mails that she receives. (The icons for these look like envelopes when you paste them into a New Message).

Office 97 on the machine, as well.

Even if she copies and pastes her own e-mails into a new message as attachments, she can't open these either.

She gets an error message about the form not being installed on her machine, and that she should contact her administrator.

If she chooses Save As (by right-clicking on the attached e-mail message), she is able to open these messages from the local file system. She would really like to be able to double-click on them like any other attachment.

Is Office 97 interfering with Outlook 98? Her security settings for c:\WINNT\Forms are Change, so I know that's not the problem.

Any help would be appreciated.

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Outlook pasting and opening problems

by anejako In reply to Outlook pasting and openi ...

Point value changed by question poster.

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Outlook pasting and opening problems

by Garlin In reply to Outlook pasting and openi ...

Office 97 and Outlook 98 coexist well.

Normally, that error is associated with a custom form, but since you mention she has problems with e-mails she creates herself, that is not likely the case here.

I think the default forms are stored in the root of the templates directory. Look for mail.oft in the user's template directory (make sure that this is the directory pointed to in "file locations") Also check that the notes.cfg file in the Forms subdirectory of the templates directory existsand is OK (Compare with another computer. Mine has 781 bytes.)

The following articles may be useful:

Form Required to View This Message Cannot be Displayed
http://support.microsoft.com/support/kb/articles/Q181/9/30.ASP

OL98: How to Clear the Outlook Forms Cache
http://support.microsoft.com/support/kb/articles/Q181/0/57.ASP

OL98: Form Cache Problem After You Update an Organizational Form
http://support.microsoft.com/support/kb/articles/Q262/0/44.ASP

XCLN: Error Message: The Item Could Not Be Displayed
http://support.microsoft.com/support/kb/articles/Q141/3/37.asp

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Outlook pasting and opening problems

by anejako In reply to Outlook pasting and openi ...

Dear Garlin:

Yup the Frmcache.dat file was the problem. I followed the instructions in some of the articles you suggested.

What worked was: renaming her old Frmcache.dat file to Frmcache.old, then copying a good Frmcache.dat from another PC and putting it in C:\Winnt\Forms. Then I opened Outlook again and was able to paste and view attached e-mails (they look correct now, too, not that ugly shade of yellow that they used to be.)

As to why Frmcache.dat got corrupted...hmmm..

Thanks for your help, anyway!

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Outlook pasting and opening problems

by anejako In reply to Outlook pasting and openi ...

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