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Outlook problem with a remote user

By nlittle ·
I have a remote user dialing into our NT 4.0 network.Upon dialin,the user is authenticated through the shiva modems,the firewall and the PDC.I can ping the exchange server and all local users show up in network neighborhood.When I click on the Outlook icon, it doesn't prompt for user, domain & pw as I expect.It opens up the personal folder info store.When I click on outlook today or public folders I get message:"Unable to display the folder. The information store could not be opened." This sameuser can open up his exchange data on the hardwired p.c. in the office. I have Exchange Server 5.5 and Outlook 98 on this p.c. I can ping the server from the remote p.c. . I notice that the mailbox name on the office pc is firstname lastname and on the remote pc is lastname,firstname. Help me...it's making me look bad as well as making me crazy! I have already tried uninstalling and reinstalling Outlook 98. It doesn't seem to be completely removing all of Outlook because it remembers all the old settings. Can't think of any other details to give you. After this one, I have 45 more to go! Thanks for reading this book!

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Outlook problem with a remote user

by Stillatit In reply to Outlook problem with a re ...

Start with the profiles, (start button/settings/control panel/mail). Click on Show Profiles, and make sure that the default profile on open is the one you think it is.

Select that profile. Select Microsoft Exchange Server. Click Properties. Verify all of the information on the General tab. Note the mail server name and see the comment below re HOSTS and LMHOSTS. You may want to select Manually Control Connection State. In any case make sure the timeout here is fairly long (over 60 seconds).

Click on the Advanced tab. Near the bottom you will see a box for network security. If you have it set to NT Password Authentication, it will try to use the user name and password that the user used to log into THAT COMPUTER (not the Shiva or PDC), in order to gain access to the mail server. Set it to Distributed Password in order to ask the user for a user name and password.

On the Dial-up Networking tab, if the user will establish the connection before starting Outlook, select Do Not Dial.

In Outlook, under tools/options/Mail Services, there is a setting to use a particular profile or prompt for one.

In the HOSTS file for the user and in the LMHOSTS file for the user's computer, create an entry for the mail server, using the name of the server as entered on the General tab above. (This allows finding the server before finding the browse master. You may be timing out here.)

Good luck.

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Outlook problem with a remote user

by Shanghai Sam In reply to Outlook problem with a re ...

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Outlook problem with a remote user

by nlittle In reply to Outlook problem with a re ...

I have verified all settings that you (Stillatit) suggested and changed any that were different. What I changed: increased the Manually Control Connection State; changed the network security to Distributed Password; added the mail server name, etc. to the LMHOST file. When I open Outlook, it still does not prompt for username/domain/password and still gives me the above described error message. Any more suggestions??

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Outlook problem with a remote user

by Stillatit In reply to Outlook problem with a re ...

Is there more than one profile on the machine? If there is, and you changed it from the control panel, it may not be using the one you changed. Open the profile, then click on Show Profiles to see all profiles and which is the default. Also, in Outlook, click Tools/Options/Mail Services and see what profile is being used.

If the machine is on-line and you open the profile, click on Exchange Server, click properties, do you see the server name and user name? If not, that is part of the problem. If so, click on Check Names, and see what happens. If you cannot validate the server and user name here, Outlook will not deal with it when Outlook opens.

Other than that, I am out of ideas.

Good luck.

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Outlook problem with a remote user

by nlittle In reply to Outlook problem with a re ...

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Outlook problem with a remote user

by nlittle In reply to Outlook problem with a re ...

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